Bank of Africa Uganda

As strong as a group, as close as a partner.

Fraud Tips

Identity Protection

  • Carry only necessary information with you. Leave unused documentation and ATM cards in a safe place.
  • Do not share your Personally Identifiable Information (PII) e.g. your birthday and address unless absolutely necessary.
  • Make photocopies (front and back) of vital information you carry regularly and store them in a secure place. Then, if your purse or wallet is lost or stolen, you have contact information and account numbers readily available.
  • If you are uncomfortable with a phone call that was not initiated by you, hang up or ask for the purpose of the call. Then contact the BOA-Uganda via our contact/feedback channels.
  • Never provide payment information on a call that you did not initiate.
  • Shred documents containing personal or financial information before discarding. Many fraud and identity theft incidents happen as a result of mail and garbage theft i.e. Dumpster diving
  • Review your credit/debit statement at least once a year to look for suspicious or unknown transactions.

Account and Cheque Book Security

  • Do not pre-sign cheques
  • Use dark ink when writing on cheques
  • Review account statements carefully. Regular account review helps to quickly detect and stop fraudulent activity. Ask about suspicious charges.
  • write on the cheque in such a way as to prevent unauthorised insertions, by ruling off any blank space after the payee’s name and always inserting the word “only” after the amount in words;
  • With BOA-Uganda B-Web and BOA-Uganda Mobile Wallet you can monitor your account online any time and as frequently as you like.
  • Limit the amount of information on cheques. Don’t print your Personally Identifiable Information (PII) on your cheques.
  • Store new and cancelled cheques in a safe and secure location.
  • Carry your chequebook with you only when necessary.
  • Keep your contact details updated and communicate any changes to your branch immediately. These might include: Physical address, Phone number, email address.

ATM Card

  • Always keep your ATM card in a safe and secure place. Treat it as you would for cash or cheques. Contact BOA-Uganda via our official communication channels if your card is lost/stolen, or if you suspect unauthorized use.
  • Do not keep your PIN together with your ATM card.
  • Do not share your card number via email or over the phone, as it is typically not secure.
  • Regularly review your account statements as soon as you receive them to verify transactions. Contact BOA-Uganda immediately if you identify any discrepancies.
  • If you have forgotten your PIN or would like to select a new one, please visit your nearest BOA-Uganda Branch.
  • To protect your account, BOA-Uganda recommends you change your Personal Identification Number (PIN) regularly. When selecting a PIN, don’t use a number that appears in your wallet or purse, such as name, birth date, or phone number. Do not share or write down your PIN.
  • Use your Debit/VISA card with merchants you know and trust.
  • Make sure any internet purchase is secured with encryption to protect your account information. Look for secure transaction symbols such as a lock symbol in the address bar or lower right-hand corner of your web browser. Also check for “https://…” in the address bar of the website. The “s” indicates "secured" and means the web page uses encryption.
  • Always log off from any website after a purchase transaction is made with your credit or debit card. If you cannot log off, shut down your browser to prevent unauthorized access to your account information.
  • Safe-keep or securely dispose of your transaction receipts.

Online Security

  • Do not use Personally Identifiable Information (PII) as a password or PIN e.g. Birthdate, NSSF number or address.
  • Use a unique password for your BOA-Uganda B-Web account, change it regularly, and do not use any part of your email address as a password.
  • Protect your online passwords. Don’t write them down or share them with anyone.
  • Use secure websites for transactions and shopping. Shop with merchants you trust. Make sure internet purchases are secured with encryption to protect your account. Look for secure transaction signs like a lock symbol in the address bar or lower right-hand corner of your browser or “https” in the address bar.
  • Social media is increasingly popular, but it's a good idea to keep certain personal information private.  Avoid sharing personal details that are used by financial institutions to identify you, such as your birth date, home address, mother’s maiden name, schools attended and pet’s name. Fraudsters may use this type of information to help gain access to an account since they are common answers to security questions.
  • Always carefully review the privacy options for any social network you join. The privacy options and tools for social networks can be complex and should be reviewed carefully so that there is no disclosure of information you meant to remain private.

Email Security

  • Be wary of suspicious emails. Never open attachments, click on links, or respond to emails from suspicious or unknown senders.
  • If you receive a suspicious email, do not respond or provide any information. If you have responded to such an email, please contact the Risk Department.

Mobile Security

  • Use the security functions that come with your device, such as the keypad lock or phone lock function when it is not in use.
  • Frequently delete text messages from your financial institution, especially before lending out, discarding, or selling your mobile device.
  • Keep your account numbers, passwords, Social Security number and date of birth private.  Never share your personal or financial information in a text message, phone call or email.
  • Avoid storing your banking password or other sensitive information on your smartphone or in an app where it could be discovered if your phone is stolen.
  • When you finish banking on your mobile device or using the BOA-Uganda Mobile wallet app, always log off and not just close the browser or app.
  • To ensure the highest level of protection, keep your mobile operating system up to date and do not alter or "jail break" your mobile device. If you have concerns about an update to your mobile device, visit the company’s website to confirm that the update is legitimate.
  • Be cautious when using public hotspots. Carefully consider your Wi-Fi and Bluetooth connection settings, even at a trusted retailer, as fraudsters can spoof the name of reputable hotspots.
  • Download banking applications from reputable sources only to ensure the safety of your account information. Download the BOA-Uganda app by searching “BOA Mobile Wallet” in your phone’s app store.
  • Treat QR codes with the same suspicion as you would any URL or link you find in an email. Much like links in email, QR codes can be used by fraudsters to send you to websites that may request your personal and financial information or could corrupt your mobile device.

Computer Security

  • Avoid downloading programs from unknown sources.
  • Ensure your computer operating system, software; browser version and plug-ins are current. Before downloading an update to your computer program, first go to the company’s website to confirm the update is legitimate and that you understand the changes that it will come with.
  • Install a personal firewall on your computer, keep anti-virus software installed and updated.
  • Be wary of conducting online banking activities on computers that are shared by others. Public computers should be used with caution. Online banking activities and viewing or downloading documents (statements, etc.) should be conducted, when possible, on a computer you know to be safe and secure.
  • Configure your devices to prevent unauthorized users from remotely accessing your devices or home network.

For example; If you use a home wireless router for your home internet connection, follow the manufacturer’s recommendations to configure the router with appropriate security settings.

In case of any suspected fraud incident, kindly contact us:

Call Centre:
Phone: +256 414 302 111
Toll free: 0800 100 140

Risk Department:
Phone: +256 414 302 141 or +256 414 302 148