Brand
Overview
Join the BANK OF AFRICA family today and influence more than just your career. Whether you are looking for a first job or taking the next step in your career, you are welcome to be part of a global vision to be the preferred Bank in our chosen markets bringing development for all. At BOA, we maintain an equal opportunities environment for all our staff and encourage all qualified individuals to participate in any available openings.
STAFF
+10
The number of full time employees in BOA Uganda
FEMALE STAFF
1%
Women employees as a total of all BOA Uganda staff
FEMALE MANAGERS
1%
Promoting equal opportunities for all
TRAINING
+200
Hours of learning & development
Our Culture
Our cultural attributes are an integral part of our way of life at BANK OF AFRICA in Uganda. The BOA Way is at the heart of what we do. All our employees demonstrate the following values in their daily work.
Our Core Values
Transparency
Expertise
Proximity
Responsibility
Career Opportunities
Are you a university student looking to enhance your educational experience through practical assignments? The BANK OF AFRICA internship program is designed with you in mind.
Your first job is a special experience when you choose BOA. Join us today and be part of a team innovating daily and bringing financial services closer to all. Discover openings today within the Bank to get your career at BOA started.
At BANK OF AFRICA, we value the energy and new perspectives that qualified hires bring into the business. We always look out for extraordinary individuals with diverse career backgrounds who can hit the ground running, introduce us to new ways of working and promote the vision of the business.
We have packed together a strong employee value proposition so you not only give us your best, but we too deliver to you a strong commitment to doing the same. We have designed a range of benefits intended to empower you and your family to live life to the fullest while you serve with the BANK OF AFRICA family.
- Wellness programs: Our wellness programs are designed to help you live life to the fullest – healthy and strong through our diverse program including health camps among others.
- Plan for the future: Building a new home, buying your first car. Whatever your goals are, we have plenty of ways to help you reach your goals.
- Take time away: Make the most of our generous leave days, study holidays to spend more time with family or pursue your interests outside of work.
- Continue your education: We'll help you find the resources you need to expand your knowledge on a variety of topics, stay current in your field, and continue to learn as your career progresses.
We appreciate that the process of applying for a job can be daunting. Here we share some quick tips to help you get started
- Identify an opportunity that fits your profile
- Browse our open positions
- Check out the requirements
- Identify the roles that fits better with your previous experience, strengths & capabilities
- What the Job requires?
- Key Responsibilities: Area of expertise
- Previous work experience: years, function, background
- Educational requirements
- Qualifications: Technical or functional skills & core competencies
- Level of responsibility
- Self-Assessment: Analyze your background vs. the job requirements
- Do a critical analysis on your strengths and opportunity areas in order to compare them against the job description.
- Defining what you have: your competencies & style
- Are we right for you?
- Learn more about our culture: mission vision and values and compare towards your needs and values
- Identify why you want to work for BANK OF AFRICA
- Now you are ready to decide to:
- Apply: we highly suggest you to select & apply to the job which most appropriately matches your qualifications.
- Size: No more than five pages unless necessary
- Selling message where you describe briefly what you are looking for (include areas of interest) & what you offer (include areas, years of expertise, strengths).
- Background:
- Last formal education, dates & degree.
- Labor experience: company, position, period of time, functions, accomplishments
- Proficient skills, competencies mastered
- Strengths or developed skills
- Languages
- Be yourself: Acknowledge your passion, aptitudes, experience and learning; identify your strengths and identify how you can leverage all your personal brand to be successful at BANK OF AFRICA.
- Explore our business, performance and way of working: Research thoroughly the company. Doing your homework to find out all you can about the company and/or the position.
- Leverages the experience:
- Take this opportunity to bring any questions that are important to you to be answered in the interview.
- Be sure to be on time, know who will interview you & with whom you need to be announced.
- Arrive with confidence, be yourself and use your experience stories in STAR format to illustrate your talents.
- Be prepared:
- Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position.
- Then think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experience stories, use the acronym of “STAR ” to help you:
S/T = (Situation or Task) explains the circumstances or the background
A = (Action) Describes the specific action that you took
R = (Result) Conveys the outcome of your action (use measurable terms)
- Write down a number of specific & practical experience stories in STAR format providing recent & relevant examples based on the different job requirements or skill sets of the job which you are applying.
Current Openings
Relationship Officer - Sales
Department: DistributionJob description
To deliver high quality customer experience and customer retention through managing client relationships and customer interactions to enhance product sales and new client growth to meet individual performance targets.
Activity Planning
- Understand geographical sector of the Branch and be aware of its commercial potential
- Analyze the environment factors affecting the Branch and its competition.
- Periodically analyze the assigned portfolio of customers
- Ensure weekly sales and activity plans are in place.Activity Steering
- Daily follow up and review of achievements (prospective customers/actual customer interviews and sales)
- Attend weekly sales meetings and report activities and achievements each week (actual and prospective customer visits) to the Branch Manager.
- Analyze personal achievements with Branch Manager and agree an action plan and corrective actions.
Customer Management, Retention and Acquisition
- Recruit new customers to the bank through signing them up for bank accounts, credit applications and other products and services.
- Plan and make visits to targeted customers and prospects in line with BOA Sales practices and guidelines.
- Sell the bank products and services in order to achieve set sales and portfolio management targets.
- Offer after sales and advisory services to customers and prospective clients through growth and retention strategies crowned with courteous service.
- Participate in sales activations and other forms of customer events.
- Build and grow a portfolio of individual and SME customers through direct and cross selling initiatives.
- Collect loan documents and input requests for credit facilities into the bank’s loans management platform in line with laid down procedures.
- Support recovery initiatives for non-performing credit facilities.
- Collect, process and follow up customer complaints and provide feedback to customers.
- Carry out any other duties that may be assigned to you from time to time.
- Bachelor’s degree in Business Studies or related discipline
- Good banking knowledge
- Good market practice knowledge
- Excellent planning, organization and execution skills
- Computer literate and familiarity with standard office computer applications
- Product knowledge
- 1-2 years’ experience in Banking/Marketing/Sales
- Excellent interpersonal skills
- Communication skills
- Conflict resolution skills
- Negotiation and influential skills
- Team player
- Strong leadership and management skills
- Decision-making skills
Apply
Online
Online
Application deadline: 19 July 2024
Business Banker
Department: DistributionJob description
Provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.
- Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
- Periodically analyze the customer base of the branch and portfolio
- Monitor and action daily referrals/leads within set time lines
- Ensure weekly sales plans are in place
- Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
- Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but not limited to-preparing bid bonds, performance guarantees and invoice discounting.
- Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
- Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
- Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
- Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
- Prepare and maintain well documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
- Collect, process and follow up on customer complaints and provide feedback to customers.
- Assist to enhance staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
- Carry out any other duties that may be assigned to you from time to time.
- A university degree in Finance, Marketing, Banking or any related field from a recognised university;
- 3 years’ experience in banking/Sales
- Strong track record in Sales Management.
- Good knowledge of risk management and credit principles
- Excellent understanding of the Bank, its strategy and all of its Banking services.
- Advanced, computer literacy, numerical skills and statistical skills.
- Very strong verbal and written communication skills.
- Strong leadership and interpersonal skills
- Team player with the ability to work under pressure, and in position to exercise excellent judgment.
Apply
Online
Online
Application deadline: 19 July 2024
Head, SME Banking
Business DevelopmentJob description
Drive the SME Business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management within SME market segment that is aligned with the overall Bank’s Mission.
- Provide strategic leadership to SME Banking and guide all its activities to support the Bank’s growth strategies and achieve projected business goals
- Develop and drive the Bank’s value chain strategy through innovative demand-driven SME & Value chains solutions, products and services in line with targeted business goals and growth sectors.
- Drive vigorous sales process management; from prospecting to closure so as to ensure a vigorous pipe-line of SME business with the aim of attaining continuity and meeting agreed business growth objectives across all product ranges and the SME market segments
- Lead the creation of customer insight through on-going portfolio analysis and formulation of focused and value-driven customer relationship management strategies
- Drive a culture of excellent service and quality relationship management in order to retain and develop customers, and expand the Bank’s wallet-share by ensuring compliance with the Service Charter.
- Actively guide the negotiation and structuring of business deals through the sales process with the aim of attaining value for the client, while protecting the business interests of the Bank.
- Establish inter-departmental collaboration and work hand-in-hand with other stakeholders to implement timely and efficient preparation of high quality credit proposals, and drive turn-around time to meet the Bank’s promise to customers.
- Continuously monitor the business portfolio to ensure vigilant covenants and arrears management in line with BOA policies in order to spot early-attention areas. The objective is to maintain the loan portfolio’s NPA percentage within agreed parameters and ensure customers meet the contractual obligations to the Bank
- Constantly explore the enhancement of the Bank’s brand so that the Bank holds out in the target markets as one of the preferred Bank in the SME Market in terms of service, innovation and customer awareness/responsiveness.
- Vigilantly monitor the market and industry trends, and competitor behavior to gather market intelligence, in order to advise and shape management response and the actions of the SME team to effectively manage opportunities and threats, with the aim of maximizing business performance
- Manage, motivate and develop the SME Banking team through rigorous performance management, coaching, mentoring and learning interventions to create a team able to deliver the enterprise mission.
- Masters’ Degree in Business, Finance, Banking, Marketing or a related field.
- Professional qualifications in Finance or Marketing or related field e.g. ACCA, CFA, CIMA, CPA;
- 8 years’ experience in Financial Services Business Development; 4 of which should be at senior management level;
- Strong track record in Direct Selling, Sales Management and Relationship Management;
- Solid grasp of the Bank’s Policies, Processes and Procedures relating to Credit and Business;
- Solid grasp of the Bank’s business model, its strategy and all of its products and services;
- Solid grasp and interpretation of industrial and national economic trends;
- Strong strategic and conceptual skills
- Leadership and team management skills
- Customer centricity, with a strong appreciation for client behavior
- Solid business acumen and financial skills
- Solid and proven credit risk management
- Advanced facility structuring and negotiation skills
- Strong decision-making, conflict resolution and problem solving skills
- Networking skills, tact and diplomacy; with ability to influence key people inside and outside the Bank
- Very strong presentation, verbal and written communication skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work under pressure, and exercise excellent judgment
Apply
Online
Online
Application deadline: 21 June 2024
Head Marketing and Product Development
Department: Marketing and Product DevelopmentJob description
This position is responsible for identifying, formulating, coordinating, and implementation of key product development and Marketing strategies to grow the Bank’s equity and market share.
Strategy, Research & Innovation
- Lead the preparation of periodic strategy plans that respond to opportunities and challenges in the market as well as manage the annual business planning process, ensuring that the business plans link into and support the longer term plans.
- Implementing strategies, international and Group marketing liaison and synergies, and measuring performance which culminates into value for money across the Bank.
- Implementation and control of strategic plans that include: Product growth plans, Business Growth and support, Internal and external communications and Customer satisfaction.
- Monitor departmental performance against the strategic plan, clearly identifying performance gaps and supporting Business teams to put in place plans to address gaps and opportunities in market.
- Gather relevant economic and market intelligence data on the banking industry internally and within the region.
- Identify and segment the target market of the Bank and ensure that the appropriate products are developed for each of these segments.
- Lead the team in designing innovative and winning solutions to meet ever growing and changing customer needs in target market.
- Spear head the Bank’s expansion and new markets, strategic marketing partnerships and banking alliance.
- Draw strategies for entry and participation in strategic sectors with growing economic prospects like agri-business, group savings, mobile banking.
- Translation of Bank’s strategic plan into annual marketing strategy that will result in enhanced brand and corporate image as well as customer service delivery.
Marketing, Communication and Product Development
- Develop policies and procedures for effective marketing programs and strategies so as to achieve the Bank’s financial expectations and require level of customer satisfaction, brand recognition, loyalty and preference.
- Management of brand and product research, customer behavioural surveys and any other related surveys.
- Translation of Bank’s strategic plan into annual marketing strategy that will result in enhanced brand and corporate image as well as customer service delivery.
- Manage the Marketing department budget to be within the approved limits while maximising brand equity value.
- Implementation of product marketing plans which shall result in high level of internal preparedness for new products and improve performance of existing products. This includes staff presentations on new initiatives, ensuring that Branches have the relevant products marketing materials.
- Implementation of go-to-market strategies for target market segments that will result in quantifiable business support initiatives. The programs should result into higher sales, and overall achievement of targets.
- Provide quarterly competitor reports that should result into a better understanding of their strategies and our subsequent response.
- Coordinating the launch of new products to ensure a wider range of products is offered to customers relevant to their segments, thereby resulting into increased sales.
- Continually conduct product appraisals based on business cases, on existing and new products with the aim of reviewing performance of each product.
- Coordinate the training/presentations across the branch network and Head Office on new products and key product changes.
Team supervision
- Setting goals for performance and deadlines in ways that comply with company’s plans and vision
- Organizing workflow and ensuring that employees understand their duties or delegated tasks
- Monitoring employee productivity and providing constructive feedback and coaching
- Receive complaints and resolve problems
- Prepare and submit performance reports
- Masters Degree in Business, Marketing, Finance, Banking or a related field.
- Professional qualifications in Marketing or Finance or related field, e.g. CIM, ACCA, CPA
- 10 years’ experience in Financial Business Development; 4 of which should be at Senior Management level
- Track record in Marketing, Product development, Retail Banking and Risk Management.
- Credit and financial analysis skills to be able to make preliminary judgment on new products.
- Grasp of the Bank’s Business model, its strategy and all of its products and services.
- Excellent understanding of the Bank’s Business model, Strategy and ability to interpret this and map it to the market.
- Strong strategic and conceptual skills
- Leadership and Team management skills
- Strong business acumen and marketing skills
- Solid and proven risk management
- Strong decision making, conflict resolution and problem solving skills
- Networking skills, tact and diplomacy; with ability to influence key people inside and outside the Bank.
- Very strong presentation and communication skills.
Apply
Online
Online
Application deadline: 21 June 2024
Regional Manager
Department: DistributionJob description
Manage and support branches within the designated region by providing business leadership, driving a culture of service excellence and fostering operational effectiveness and efficiency in order to grow market share and enhance achievement of BOA -Uganda’ s overall business objectives in the region.
- Receive regional business targets and appropriately cascade and communicate them to the teams. Lead and support the teams in designing appropriate strategies for the achievement of allocated targets and monitor performance on targets and initiate corrective action where necessary.
- Lead and drive any market initiatives and projects of the bank. Continuously promote the bank’s products, and prospect to drive new business acquisition, while fostering growth of existing accounts to achieve allocated business targets. Plan and Implement appropriate customer visits, and utilize all appropriate communication avenues to cultivate rich and productive customer relations for business growth and retention
- Orchestrate a culture of customer service excellence in the region to gain competitive advantage. Maintain communication channels for customers, provide information to meet their needs and escalate where appropriate
- Monitor and report on competitor activities, evolving market conditions and provide any other data that can sharpen market intelligence and provide business insight to management for appropriate responses.
- Monitor and drive branch- by-branch profitability of the branches in your region. Monitor branch-by-branch Non-Performing-Assets (NPA) ratios, and take corrective action where necessary
- Initiate a branch-driven budget formulation process, to compile and provide an overall regional budget. Work with the leadership in the teams to ensure regional budget discipline.
- Foster a culture of operational discipline and conformity to bank regulations and procedures in the region. Ensure the timely resolution of any audit findings in the branches in your region and drive policy, procedure and risk awareness in your region.
- Continuously explore new opportunities for regional synergies
- Take charge of regional staff performance planning, monitoring, coaching and appraisal. Foster a rewarding work environment and build team motivation and team performance. Provide input for learning and development interventions and other HR systems
- Compile and submit regular business reports on key business areas of your region that may be required by management.
- Perform any other duties that may be assigned to you from time to time.
- A University degree preferably in business, marketing, finance or banking
- A related professional, or other related post-graduate qualification in business
- A minimum of 5 years’ relevant experience in banking, 2 of which should be at Supervisory level.
- Strong track record in Direct Selling, Sales Management and Relationship Management;
- Solid grasp and interpretation of industrial and national economic trends;
- Strong strategic and conceptual skills
- Leadership and team management skills
- Customer centricity, with a strong appreciation for client behavior
- Solid business acumen and financial skills
- Solid and proven credit risk management
- Strong decision-making, conflict resolution and problem solving skills
- Very strong presentation, verbal and written communication skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work under pressure, and exercise excellent judgment
Apply
Online
Online
Application deadline: 21 June 2024
Senior Relationship Manager SME
Department: Business DevelopmentJob description
Drive the SME Business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management within SME market segment that is aligned with the overall Bank’s Mission.
- Manage and provide profitable delivery of a proactive, value adding sales, solutions and service platform to our top SME clients.
- Guide the SME Relationship Managers in scanning and structuring the SME market to recruit, nature and sustain new quality relationships and drive profitable balance sheet growth
- Support the Relationship Manager’s in structuring/customizing credit loan facility options and parameters for credit approval.
- Perform a strong seniority role and providing support to the Relationship Managers staff within the SME Center.
- Drive and manage SME sales, Compliance, watch list and any other activities to be delegated by the Head of SME Banking
- Drive vigorous sales process management; from prospecting to closure so as to ensure a healthy pipe-line of SME business with the aim of attaining continuity and meeting agreed business growth objectives across all product ranges and the SME market segments
- Support the creation of customer insight through on-going portfolio analysis and formulation of focused and value-driven customer relationship management strategies
- Uphold a culture of excellent service and quality relationship management in order to retain and develop customers, and expand the Bank’s wallet-share by ensuring compliance with the Service Charter.
- Continuously monitor the business portfolio to ensure vigilant Covenants and Arrears Management in line with BOA policies in order to spot early-attention areas. The objective is to maintain the loan portfolio’s NPA percentage within agreed parameters and ensure customers meet the contractual obligations to the Bank
- Constantly explore the enhancement of the Bank’s brand so that the Bank holds out in the target markets as one of the best in the SME field in terms of service, innovation and customer awareness/responsiveness.
- Vigilantly monitor the market and industry trends, and competitor behavior to gather market intelligence, in order to advise and shape management response and the actions of the SME team to effectively manage opportunities and threats, with the aim of maximizing business performance
- A university degree in Finance, Marketing, Banking or any related field;
- 5 years’ experience in Financial Services Business Development
- Strong track record in Direct Selling, Sales Management and Relationship Management;
- Solid grasp of the Bank’s Policies, Processes and Procedures relating to Credit and Business;
- Solid grasp of the Bank’s business model, its strategy and all of its products and services;
- Solid grasp and interpretation of industrial and national economic trends;
- Leadership and team management skills
- Customer-centricity, with a strong appreciation for client behavior
- Solid business acumen and financial skills
- Solid and proven credit risk management
- Good facility structuring and negotiation skills
- Strong decision-making, conflict resolution and problem-solving skills
- Very strong presentation, verbal and written communication skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work under pressure, and exercise excellent judgment
Apply
Online
Online
Application deadline: 2 July 2024
Senior Relationship Manager - Corporate Banking
Department: Business DevelopmentJob description
To recruit and nature new business deals, grow the existing relationships, monitor and maintain the Bank’s Business portfolio with in manageable risk spheres to enhance profitability.
- To recruit, nature and sustain new corporate relationships that have the potential to grow and provide superior returns and contribute towards assets and liabilities growth as per set targets.
- Active pipeline management with the objective to meet agreed personal growth objectives across all product ranges and clients segments;
- Superior management of the client portfolio in order to grow and retain existing business, whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through selling/promoting appropriate product bundles.
- Actively undertake the negotiation and structuring of transactions in the prospective and closing stages with the aim of attaining value for the client, while protecting the business interests of the Bank
- Work hand-in-hand with other stakeholders on the timely and efficient preparation of high quality credit proposals, and drive turn-around time well within the Bank’s objectives;
- Vigilant Arrears Management in line with BOA policies in order to spot early attention areas – the objective is to maintain the loan portfolio’s NPA percentage (well) within agreed parameters;
- Active pipeline management with the objective to meet agreed personal growth objectives across all product ranges and clients segments;
- Constantly explore the enhancement of the Bank’s brand name so that the Bank holds out to the target markets as one of the best in the corporate field in terms of service, innovation and customer awareness/responsiveness
- Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management and other units
- A university degree in Finance, Marketing, Banking or any related field;
- 5 years in relevant financial sector positions
- Advanced, computer literacy, numerical skills and statistical skills.
- Strong track record in Sales Management.
- Excellent understanding of the Bank, its strategy and all of its Banking services.
- Solid and proven credit skills with relevant business experience and acumen.
- Very strong verbal and written communication skills.
- Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker;
- Team player, ability to work under pressure, and in position to exercise excellent judgment;
Apply
Online
Online
Application deadline: 2 July 2024
