Career Opportunities

Influence more than just your career

Overview

Join the BANK OF AFRICA family today and influence more than just your career. Whether you are looking for a first job or taking the next step in your career, you are welcome to be part of a global vision to be the preferred Bank in our chosen markets bringing development for all. At BOA, we maintain an equal opportunities environment for all our staff and encourage all qualified individuals to participate in any available openings.

STAFF

+10

The number of full time employees in BOA Uganda

FEMALE STAFF

1%

Women employees as a total of all BOA Uganda staff

FEMALE MANAGERS

1%

Promoting equal opportunities for all

TRAINING

+200

Hours of learning & development

Our Culture

Our cultural attributes are an integral part of our way of life at BANK OF AFRICA in Uganda. The BOA Way is at the heart of what we do. All our employees demonstrate the following values in their daily work.

Our Core Values

Transparency

Expertise

Proximity

Responsibility

Career Opportunities

We have packed together a strong employee value proposition so you not only give us your best, but we too deliver to you a strong commitment to doing the same. We have designed a range of benefits intended to empower you and your family to live life to the fullest while you serve with the BANK OF AFRICA family.

Wellness programs: Our wellness programs are designed to help you live life to the fullest – healthy and strong through our diverse program including health camps among others.
Plan for the future: Building a new home, buying your first car. Whatever your goals are, we have plenty of ways to help you reach your goals.
Take time away: Make the most of our generous leave days, study holidays to spend more time with family or pursue your interests outside of work.
Continue your education: We'll help you find the resources you need to expand your knowledge on a variety of topics, stay current in your field, and continue to learn as your career progresses.

We appreciate that the process of applying for a job can be daunting. Here we share some quick tips to help you get started

Identify an opportunity that fits your profile
- Browse our open positions
- Check out the requirements
- Identify the roles that fits better with your previous experience, strengths & capabilities
What the Job requires?
- Key Responsibilities: Area of expertise
- Previous work experience: years, function, background
- Educational requirements
- Qualifications: Technical or functional skills & core competencies
- Level of responsibility
Self-Assessment: Analyze your background vs. the job requirements
- Do a critical analysis on your strengths and opportunity areas in order to compare them against the job description.
- Defining what you have: your competencies & style
Are we right for you?
- Learn more about our culture: mission vision and values and compare towards your needs and values
- Identify why you want to work for BANK OF AFRICA
Now you are ready to decide to:
- Apply: we highly suggest you to select & apply to the job which most appropriately matches your qualifications.

Size: No more than five pages unless necessary
Selling message where you describe briefly what you are looking for (include areas of interest) & what you offer (include areas, years of expertise, strengths).
Background:
- Last formal education, dates & degree.
- Labor experience: company, position, period of time, functions, accomplishments
- Proficient skills, competencies mastered
- Strengths or developed skills
- Languages

Be yourself: Acknowledge your passion, aptitudes, experience and learning; identify your strengths and identify how you can leverage all your personal brand to be successful at BANK OF AFRICA.
Explore our business, performance and way of working: Research thoroughly the company. Doing your homework to find out all you can about the company and/or the position.
Leverages the experience:
- Take this opportunity to bring any questions that are important to you to be answered in the interview.
- Be sure to be on time, know who will interview you & with whom you need to be announced.
- Arrive with confidence, be yourself and use your experience stories in STAR format to illustrate your talents.
Be prepared:
- Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position.
- Then think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experience stories, use the acronym of “STAR ” to help you:
  S/T = (Situation or Task) explains the circumstances or the background
  A = (Action) Describes the specific action that you took
  R = (Result) Conveys the outcome of your action (use measurable terms)

Write down a number of specific & practical experience stories in STAR format providing recent & relevant examples based on the different job requirements or skill sets of the job which you are applying.

Regional Manager

Department: Distribution

Job description

Receive regional business targets and appropriately cascade and communicate them to the teams. Lead and support the teams in designing appropriate strategies for the achievement of allocated targets and monitor performance on targets and initiate corrective action where necessary.
Lead and drive any market initiatives and projects of the bank. Continuously promote the bank’s products, and prospect to drive new business acquisition, while fostering growth of existing accounts to achieve allocated business targets. Plan and Implement appropriate customer visits, and utilize all appropriate communication avenues to cultivate rich and productive customer relations for business growth and retention
Orchestrate a culture of customer service excellence in the region to gain competitive advantage. Maintain communication channels for customers, provide information to meet their needs and escalate where appropriate
Monitor and report on competitor activities, evolving market conditions and provide any other data that can sharpen market intelligence and provide business insight to management for appropriate responses.
Monitor and drive branch- by-branch profitability of the branches in your region. Monitor branch-by-branch Non-Performing-Assets (NPA) ratios, and take corrective action where necessary
Initiate a branch-driven budget formulation process, to compile and provide an overall regional budget. Work with the leadership in the teams to ensure regional budget discipline.
Foster a culture of operational discipline and conformity to bank regulations and procedures in the region. Ensure the timely resolution of any audit findings in the branches in your region and drive policy, procedure and risk awareness in your region.
Continuously explore new opportunities for regional synergies
Take charge of regional staff performance planning, monitoring, coaching and appraisal. Foster a rewarding work environment and build team motivation and team performance. Provide input for learning and development interventions and other HR systems
Compile and submit regular business reports on key business areas of your region that may be required by management.
Perform any other duties that may be assigned to you from time to time.

A minimum of 5 years’ relevant experience in banking, 2 of which should be at Supervisory level.
Strong track record in Direct Selling, Sales Management and Relationship Management;
Solid grasp and interpretation of industrial and national economic trends;
Strong strategic and conceptual skills
Leadership and team management skills
Customer centricity, with a strong appreciation for client behavior
Solid business acumen and financial skills
Solid and proven credit risk management
Strong decision-making, conflict resolution and problem solving skills
Very strong presentation, verbal and written communication skills
Team player with strong interpersonal skills and the ability to build internal and external networks
Ability to work under pressure, and exercise excellent judgment

Application deadline: 4 October , 2024

Head of Treasury

Department: Treasury Department

Job description

Manage the bank’s foreign exchange dealings to ensure profitable trading.
Oversee management of the bank’s cash position, to ensure a balance between deposits (Liability) and lending (Corporate Banking) and guarantee appropriate funding to meet obligations; while maximizing profitability.
Source for corporate deposits within the bank’s deposit policy framework and at rates approved by ALCO either to meet operating needs or for trading on its own account.
Manage the Bank’s investment portfolio to ensure optimum returns and to seek opportunities for generating profit.
Manage and monitor the Bank’s market risk exposure, foreign exchange risk, interest rate risk and liquidity risk with a view of generating maximum returns for the bank
Conceptualise the treasury instruments and support in formulating treasury strategies.
Provide expertise in the development of the bond market in Uganda (as an individual) by conducting seminars for dissemination of knowledge and the development of bond calculators for use by market participants.
Convenor of Assets Liability Committee meetings to conceptualise treasury instruments and formulate treasury strategies.
Manage and supervise the Treasury Team to promote a healthy and positive working environment, which encompasses skill and management development, sound succession planning; maintain and promote high ethical standards within the treasury unit.
Any other duties as may be assigned from time to time

Education: Bachelor’s degree in Finance, Accounting, or related field. A post graduate qualification in finance, banking or ACI dealership. Master’s degree in Finance or MBA will be an added advantage.
Experience: A minimum of 8 years’ experience, 4 of which should be at Senior Management level.
Technical Skills: Deep understanding of treasury products and the money markets; Knowledge of financial industry trends and the economic environment.
Soft Skills: Strategic thinker with strong problem-solving and decision-making capabilities; excellent communication and stakeholder management skills; ability to inspire and lead in a fast-paced, dynamic environment.

Strategic Vision: Ability to develop and communicate a clear vision.
Adaptability: Comfortable navigating a fast-paced, evolving environment with competing priorities.
Innovative Thinking: Strong ability to think creatively and leverage technology to solve business challenges.
Data-Driven Decision-Making: Skilled in using data analytics to inform decisions and track progress.
Collaboration: Strong interpersonal skills and ability to work across diverse teams and stakeholders.
Change Leadership: Proven capability to lead cultural and organizational change to foster innovation and agility.
Customer Focus: Demonstrated commitment to enhancing customer experience through digital platforms.
Risk Management: Deep understanding of risks associated with treasury and implementing effective controls.

Application deadline: 31 January , 2025

Chief Information Security Officer (CISO)

Department: Information Security

Job description

The Chief Information Security Officer (CISO) is responsible for establishing and maintaining the Bank's information security vision, strategy, and programs. This senior executive role is crucial in safeguarding the Bank's data, financial assets, and client information from cyber threats while ensuring compliance with regulatory standards. The CISO will work closely with the executive team to identify risks, establish policies, and oversee the Bank’s information security operations, incident response, and cybersecurity resilience.

Cybersecurity Program Development and Enforcement
- Develop, implement, and monitor the Bank’s cybersecurity program in alignment with industry standards and regulatory requirements.
- Enforce the Bank’s cyber and technology policy to ensure compliance with regulatory and institutional standards for data protection, cybersecurity controls, and incident response.
- Regularly review and update the cybersecurity program and policies to reflect the latest threat intelligence, industry trends, and regulatory requirements.
Comprehensive Asset and Infrastructure Management
- Maintain an enterprise-wide knowledge base of users, devices, applications, and software licenses, along with relationships across assets to ensure complete visibility over information resources.
- Oversee the continuous management of software and hardware asset inventories, network maps (including traffic flow and boundaries), and performance data to prevent unauthorized access and identify vulnerabilities.
- Implement continuous monitoring and risk-based auditing of information assets and network infrastructure, ensuring a robust security posture across all systems.
Alignment with Strategic and Operational Objectives
- Ensure the Bank’s information systems and cybersecurity initiatives align with business strategies, risk appetite, and ICT risk management policies.  Develop and implement user-centric security controls designed to meet the needs of internal users (management and staff) and external stakeholders (contractors, partners, and service providers).
- Collaborate with executive management to ensure the ICT strategy, including information systems and cybersecurity measures, supports the Bank’s overall business strategy and regulatory obligations.
Risk Assessment, Incident Detection, and Response
- Lead comprehensive cyber risk assessments at least annually, applying best practice industry standards and guidance to identify potential security threats and vulnerabilities.
- Establish processes for proactive monitoring and timely detection of cyber and technology events or incidents, with a robust incident response plan in place.
- Regularly update the incident response mechanism and Business Continuity Plan (BCP), incorporating scenario analyses to evaluate potential material cyber-attacks and identify control gaps.
Policy Compliance, Exception Management, and Reporting
- Review and assess risks related to any deviations or exceptions to approved cyber and technology policies, obtaining senior management approval as needed.
- Report at least quarterly to the Managing Director and to the Board on: confidentiality, integrity, and availability of information systems; detailed exceptions to cyber and technology policies; effectiveness and resilience of the cybersecurity program; and significant cyber and technology events affecting the bank.
- Ensure prompt periodical reporting to the regulator as required by relevant regulations
- Regularly re-evaluate exceptions to ensure residual risks remain within acceptable thresholds as determined by the institution and regulatory bodies.
Cybersecurity Training and Workforce Development
- Lead the organization of professional cybersecurity-related training for Bank employees to enhance technical proficiency, ensuring alignment with the best practice standards and regulation.
- Cultivate an institution-wide cybersecurity culture that promotes awareness and best practices, engaging staff at all levels on the importance of security compliance and vigilance.
Cybersecurity Monitoring, Incident Detection, and Business Continuity
- Ensure that regular, comprehensive cyber risk assessments are conducted to evaluate emerging threats and vulnerabilities in the IT environment.
- Implement continuous monitoring mechanisms for IT systems to detect cyber incidents promptly and ensure frequent data backups to secure storage for data integrity and accessibility.
- Lead regular testing of disaster recovery and BCP arrangements to ensure the Bank’s ability to function and meet regulatory obligations following cyber incidents or disruptions.
Data Integrity, Confidentiality, and Availability
- Safeguard the confidentiality, integrity, and availability of information assets by implementing robust security controls, regularly assessing their effectiveness, and adapting to emerging threats.
- Ensure that roles and responsibilities for managing cyber risks, including during crises, are clearly defined, documented, and communicated to relevant staff.

Education: Bachelor’s or Master’s degree in Information Security, Computer Science, or a
related field. Advanced certifications such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or CRISC (Certified in Risk and Information Systems Control) are strongly preferred.
Experience: 10+ years in information security, with at least 5 years in a senior leadership role, ideally within a regulated financial institution.
Technical Skills: Deep understanding of cybersecurity frameworks (such as NIST, ISO 27001) and banking regulations for information security, combined with proficiency in asset management, risk management, and network security.
Analytical Skills: Expertise in cyber risk assessment, policy compliance, vulnerability management, and regulatory compliance aligned with international standards and best practices.
Leadership Abilities: Proven track record in leading cross-functional teams, influencing organizational change, and communicating effectively with executive and board-level stakeholders.

Strategic Vision: Ability to define and execute a long-term cybersecurity strategy that aligns
with institutional goals and regulatory requirements.
Problem-Solving and Decision-Making: Strong capability to make informed decisions under
pressure and effectively manage and respond to cyber threats.
Communication Skills: Proficiency in conveying complex cybersecurity concepts to both
technical and non-technical audiences, with clear and effective reporting to executive
leadership.
Ethics and Integrity: Commitment to maintaining the highest ethical standards.
Collaboration: Ability to collaborate with IT, Risk, Compliance, and Audit functions to ensure
cohesive cybersecurity risk management across the Bank.

Application deadline: 31 January , 2025

Branch Managers

Department: Distribution

Job description

1. Take charge of the branch budget and design a branch business strategy, and guide all branch activities to support the achievement of Branch goals;
Lead the Branch team in scanning and structuring the market so as to Identify business opportunities and drive market action to achieve business targets;
Monitor and control the financial performance of the branch with the aim of growing branch earnings and profitability;
Prepare quality credit proposals in line with Bank policies for presentation to the credit committee and provide guidance and coaching for the branch team in acquiring quality credit business;
Drive a culture of great service and quality relationship management in order to retain and develop customers and expand the Bank’s wallet-share through brand loyalty;
Ensure branch-wide compliance with the Bank’s internal control framework and all other regulations, and oversee daily operations of the branch to foster operational efficiency in line with the regulations and policies of the Bank;
Monitor the credit portfolio and support debt collection / recovery initiatives to minimize the portfolio-at- risk, non-performing assets and related losses;
Provide regular branch reports to management;
Manage, motivate and develop the Branch team through rigorous performance management, coaching, mentoring and learning interventions to create a capable team to deliver the Branch mission.

Financial

Net growth in SME credit book (Education, Contractors, Trade etc)
Off balance Credit book growth (Guarantees and Lcs)
Net growth in Retail credit book
Net growth in funded deposit accounts
Net growth in Deposits

Customer

Share of active customers using e-channels (Wallet,IB & Card) should be > 50%
BOA Mechant activity rate (7 active agents per branch)
Agent banking activity rate (25 active agents per branch)
Share of active customers should be >80%

Risk

Portfolio at risk of credit book (PAR30 days) should be < 5%
Number of Audit/Risk/Compliance issues outstanding for > 2 months
KYC rating of the branch

People

Evidence of monthly performance management reviews & staff confirmations with HR

Education: Bachelor’s degree in Business, Finance, Banking, Marketing or a related field. Professional or post-graduate qualifications in Finance or Marketing or related fields are added advantage.
Experience: 5 years’ experience in Financial Business Development, with exposure to Operations; Strong track record in Direct Selling, Sales Management and Relationship Management; Grasp of the Bank’s Policies, Processes and Procedures relating to Business, Operations, Credit and Business.
Technical and Soft Skills: Knowledge of the Bank’s business model, its strategy and all of its products and services; Knowledge and interpretation of industrial and national economic trends; Business development / sales management skills; Leadership and team management skills; Customer centricity; Business acumen and financial skills; Credit skills; Analytical skills; Conflict resolution and problem solving skills; Team player with interpersonal skills; Networking skills and the ability to influence key people inside and outside the Bank; Good presentation, verbal and written communication skills; Ability to work under pressure, and exercise excellent judgment.

Application deadline: 31 January , 2025

Relationship Manager – Personal Banking

Department: Business Development

Job description

To manage existing relationships effectively so as to facilitate the growth of the Employee
Banking liability and asset growth portfolio within Personal Markets. Managing unsecured
portfolio delinquencies and ensuring that the flow rates are within the approved parameters.
Working with the sales coordination team, credit, Personal markets, branches and operations to
ensure penetration of public sector companies through client acquisition, service delivery and
retention.

1. Portfolio Management

Monitor on a day to day basis delinquent customers (1-29 days) and work with branches
and companies to establish why they are delinquent.
Track First Instalment Defaults (FIDs) and work through branch managers and regional
managers to ensure resolution.
Ensure salaries have come through and advise the credit team where there are delays as
per the expected salary dates
Follow up on the missed salaries and ensure resolution by the companies and provide
feedback to credit in case of terminations, resignations, deaths, deletions etc.
Work with credit to align instalment due dates that are not aligned to employer payroll dates.
Ensure salary diversions, resignations, death cases are followed up and resolved or
escalated to the credit team.
Ensure readiness for the monthly portfolio review meetings and any reports are submitted to
credit in time.
Ensure all loans are properly tracked under right employer codes and address the
ungrouped/wrongly grouped loans from proper tracking.
Advise business on companies which exhibit high risk policies and practices hence control
and manage risk

2. Sales management

Support sales staff to acquire profitable and quality business from the key companies in the
portfolio.
Work with Branches and Regional managers to cross sell all the relevant bank products
(assets, liabilities, payroll etc.) in the allocated companies.
Fully exploit the existing customer relationships to create new profitable business
opportunities.
Work closely with SME and Corporate Banking teams in building relationships with some of
the key companies in the portfolio.
Work with branch managers and employers to organize different sales activities/activations
at key companies for the sales staff to gain access to the employees of the target
companies.
Support some applications that may require exceptional approval for some reason like
suspended schemes.
Identify opportunities in non-empaneled companies and empanel them as per the approved
company empanelment process to drive penetration

Work with products team in the development and execution of initiatives for the acquisition,
retention and growth of target customer bases for liabilities and assets

3. Service

Visit key companies to identify their needs, receive feedback and provide appropriate
solutions within our value proposition
Escalate service issues within companies in the allocated portfolio (i.e. salary delays, double
deductions, wrong profiling, interest rates) to the appropriate departments
Continuously monitor the performance of the companies for timely management of credit
limits, expirations and renewals
Carry out any other duties that may be assigned to you from time to time.

Application deadline: 4 October , 2024

Business Banker

Department: Distribution

Job description

Analyze the geographical and environmental factors affecting the Branch to be able to
understand its commercial potential and competition
Periodically analyze the customer base of the branch and portfolio
Monitor and action daily referrals/leads within set time lines
Ensure weekly sales plans are in place
Manage the loan portfolio by active participation in watch list meetings, monitor/manage
pre-Non Performing Loans (NPLs) and fully recover bank funds
Support in the timely and efficient preparation of business documentation to facilitate
faster turn-around-time and closure of customer requests; such may include but not
limited to-preparing bid bonds, performance guarantees and invoice discounting.
Optimize cross-selling opportunities and provide comprehensive financial advice to
clients on all services they seek to revel in with the Bank and facilitate them to access
such solutions.
Support in the preparation of the arrears and excesses reports to be used by the RAC
committee in assessing the performance of the portfolio at risk.
Maintain relationships with clients by providing support, information, and guidance;
researching and recommending new opportunities; recommending profit and service
improvements.
Identify, grow and sustain customer relationships that can provide superior returns and
contribute towards the growth of the Bank as per set targets.
Receive and verify customer documents for account opening, loans, account
amendments and any other customer instruction as per the Bank’s set guidelines
Prepare and maintain well documented reports on accounts opened, KYC, call visits to
clients to be used in relevant management decisions.
Collect, process and follow up on customer complaints and provide feedback to
customers.
Assist to enhance staff accomplishments and competence by planning delivery of
solutions; answering technical and procedural questions for less experienced team
members; teaching improved processes and coaching team members.
Carry out any other duties that may be assigned to you from time to time.

Net growth in SME credit book(Education,Contractors)
Off balance credit book growth (Guarantees and Lcs)
Net growth in retail credit book
Net growth in funded account
Net growth in deposits
Share of active customers using e-channels (wallet,ib)
BOA mechant activity rate
Agent banking activity rate
Share of active customers should be >80%
Portfolio at risk of credit book (PAR30 days) should be <5%
KYC rating of the branch
Average score of attempted quiz tests should be >80%

Education: A university degree in Finance, Marketing, Banking or any related field from a
recognised university;
Experience: 3 years’ experience in banking/Sales
Strong track record in Sales Management.
Good knowledge of risk management and credit principles
Excellent understanding of the Bank, its strategy and all of its Banking services.
Advanced, computer literacy, numerical skills and statistical skills.
Very strong verbal and written communication skills.
Strong leadership and interpersonal skills
Team player with the ability to work under pressure, and in position to exercise excellent judgment.

Application deadline: 31st January 2025

Assistant Relationship Managers - SME

Department: SME Banking

Job description

Strategic Focus

Responsible for the actual preparation of credit applications and supporting loan documentation
To ensure an in-depth understanding of all customers in his/her portfolio, using the Customer Value
Analysis (CVCA/Ecosystems), in order to effectively meet the needs of the customers.
To assist in the execution of an effective relationship management strategy in line with overall SME
Banking strategy.
Ensure that close personal attention is given to provide a full array of customized financial solutions and
services tailored to meet the growth needs and potential of the portfolio
To assist in the execution of growth and retention of a portfolio of high value SME Banking relationships
by performing a proactive and value adding portfolio management.
Assist in the achievement of financial and non-financial targets for the portfolio.
To conduct ongoing research and analysis to enable the Relationship Managers SME fully understand
the clients’ business, context, and identify potential business opportunities for the bank.
To interpret the research findings and analytics. Make recommendations regarding potential
opportunities or risks so that the Relationship Managers/HSME can proactively identify solutions or
mitigate business risks.
Provision of direct (specialist/ professional) credit evaluation services at the customer interface.
Deliver Credit helpdesk support for SME Banking Relationship Managers.
Identifies credit and risk management requirements at the source of the deal negotiation/ business
proposal.
Conducts credit evaluation interviews during deal negotiation to obtain enough and appropriate
information to evaluate business risk and deal variability, from a credit risk perspective.
Declines non-viable deals at source, however, works in partnership with SME Relationship Manager and
client to identify alternatives that could bring the deal/ proposal within acceptable parameters relative to
profitability.
Recommends appropriate facilities in line with risk evaluation.
Presents and defends own judgement and senior credit evaluations/analysis to clients in a manner which
does not negatively affect the business relationship.

Business Acumen and Market Understanding

Preparation of formal Credit Applications.
Identifies, quantifies and evaluates sources of risk in relation to profitability of business proposal and
financial viability of the business entity as a whole, interrogates information obtained to gain a thorough
understanding of business parameters which create profit/ value as well as the associated risks.
Utilizes industry risk analysis available to identify and understand contextual threats to existing and
potential clients.
Evaluates whether proposals meet sound business criteria and counter-party credit risk falls within
acceptable parameters, and recommends appropriate business credit facilities, including terms or
conditions of facilities.
Prepares credit applications providing sound financial and business justification for deals/ proposals
within acceptable risk parameters relative to the profitability.

Client Profitability and Risk Management

Formulates, drives, measures and manages the implementation of agreed initiatives and a retention
strategy for the portfolio to grow profitably across the SME Banking segment.
Responsible for achieving DTB ratio growth per client in the portfolio.
Responsible for driving the SME Personal Banking interplay in partnership with Personal Banking
segments by proactively identifying and passing personal banking leads
Use the outcome of the CVCA exercise as a basis for proactively providing guidance to the customers
pertaining promotion, selling and structuring of financial solutions customised to best meet the financial
needs of the SME Banking clients
Proactively drives review process of existing facilities ensuring consistently, thorough and timely
evaluation of all existing facilities.
Detects and evaluates shifts or changes in key parameters in a business relationship or industry and
evaluates the implications of such changes on continued business dealings.
Analyse information received from client and the client’s performance. Establish reasons for risk
exposure in excess of credit facilities; evaluate these in relation to business risk parameters.
Recommends for pricing concessions where possible

Relationship Building

Ensure a deep understanding of the SME banking’s client’s business through regular value adding
interactions.
Complete a customer value chain analysis (Ecosystem) to further understand the customer’s needs
and identify sales opportunities and deploy bank solutions to meet those needs
Ensure up to date and accurate customer information
Identifies opportunities to migrate SME Banking clients to more appropriate client value propositions
Implements the SME Banking Proposition and keeps abreast of changes to the SME Banking
proposition

Service Delivery

Performs a liaison role, at appropriate levels between relevant stakeholders e.g. credit, product
specialists and other business partners to ensure service expectations are fully met
Implements a customer relationship management CRM strategy to ensure regular contact of all SME
Banking clients in the portfolio as per client value proposition.
Meets and exceed SME Banking customer service expectations. Ensure effective query management
and client feedback.
Monitors and manages the delivery of service in line with SLAs, standards and turnaround times within
the SME Centre
Understands the implications of substandard delivery.
Ensures 100% availability of the service to the SME Banking clients.
Identifies risks/ barriers to business development that emanate from a client’s operating environment
and develops strategies to mitigate/ overcome these problems with the relevant members of the
relationship team and the Client.

Client centricity: Contributing to customer and business strategy

a) Industry value proposition
b) Support business in developing new business propositions
c) Directly influence risk appetite
d) Participate in customer visits (as appropriate) to understand customer needs
Support the relationship team in developing industry value proposition
Make at least one client call for new deal being progressed
Review credit paper before presentation to ensure quality

Risk and Conduct: Deliver quality credit and portfolio management
a) Annual review of facilities
b) Ensure full adherence / compliance to Policy and Governance
c) DOCFLOW management
Less than 5% by volume and value of portfolio in outstanding overdue reviews
Outstanding DOCFLOW applications less than three (3) of the assigned applications

Business Transformation and Capability
a) TAT on credit origination
2 days to submit a loan application
b) Credit papers originated are of high quality ensuring all credit due diligence is carried out and all related
aspects well-articulated.
c) Management information
100% of TAT must be within agreed timelines
o 2 days for new facilities to existing client
o 2 Days-New business and new to bank
o 2 days for annual reviews

Credit reworks (addressing credit aspects only)
o Returns allowed - 2 per application any application
o TAT for resubmission
< = 1 Day
Management information
o Ensure updates to Group CC and country CC are provided timely
o Up to date pipeline management template
o Workflow template maintained and up to date
Management information
o Ensure updates to Group Deal forum provided timely
o Up to date pipeline management template
o Workflow template maintained and up to date

Employee Engagement
a) Training and development
b) Succession planning
c) Attend at least 4 training sessions in the year

Education:
Bachelor’s degree in business- or business-related field. A post graduate business degree will be considered an advantage.
Experience:
Proven track record in the successful delivery of Credit Risk Management.
Confident effective communication with SME Banking clients, through appropriate questioning to establish risk and profitability parameters associated with business proposals, requesting specific financial information and evaluation of value of security presented or held.
Listens effectively to gain an understanding of the client’s business requirements and credit/ risk concerns. Articulates concepts and requirements clearly, presents and substantiates own judgement/ analysis/ evaluation with skill and diplomacy without feeling intimidated.
Develops strong partnership relationship with Relationship Managers through supporting portfolio business objectives in providing an efficient and professional credit evaluation service to the portfolio, strives to identify and structure low risk high profitability facilities, and alternatives that may make the deal more viable. Achieves co-operation through clarifying respective roles and responsibilities and operating within the mandates afforded by the roles.
Anticipates potential sources of conflict between client and Relationship Manager and credit role, takes
proactive action to avert conflict that will impact on client relationship. Diffuses potential conflict situations
tactfully, with respect for other parties involved and fosters a climate of co-operation and trust.

Skills

Clear verbal and writing ability is required for explaining and interpreting financial data and business information.
Ability to collate and compile appropriate set of financial and business information to quantify and evaluate the risks and benefits of a business proposal.
Ability to establish the risk profile of counter-party, and incorporate contextual risks, in a formal credit evaluation.
Ability to analyze a deal/ proposal’s risk and benefit parameters and present a sound business justification/ motivation for the requested facility.
Ability to integrate specific deal analysis, counter-party analysis, and contextual risk analysis to identify and evaluate sources of risk and recommend risk management actions/ options if possible. Ability to recommend/ propose appropriate risk parameters in respect of specific facility structures within which clients will need to operate to contain risk at acceptable levels

Knowledge

Comprehensive technical Credit skills with an ability to deal with top end SME Banking lending proposals.
Working knowledge of Credit products in SME Banking
Detailed understanding of accounting, including both management and financial accounting (or a specialist in a determining value in a particular industry), in order to analyze the financial strengths and weaknesses of clients, and identify potential risks to credit proposals.
Thorough understanding of all the bank’s products and facilities that give rise to counter-party credit risk, including their mechanisms and source of profitability for the client and the bank, and what constitutes credit risks in these facilities. Understands the terms of the facilities, and any conditions and covenants that will need to be compiled with over the duration of the facilities life, in order to manage risk within set parameters.
Knowledge of financial markets, and the volatile nature of certain variable security held, as well as the market forces that influence their market value
Using valuable information sources and technology to effectively tap information crucial to sound and informed decision-making and management of credit related deals.
Thorough conceptual and practical knowledge of credit procedures, policies and standards, as they apply to each situation such as credit applications, bad debts, disputes, obtaining legal assistance and reporting.

Application deadline: 31st January 2025

Relationship Manager, SME

Department: Retail Banking

Job description

To recruit, nature and sustain new corporate relationships that have a potential to grow and
provide superior returns and contribute towards assets and liabilities growth as per set targets.
Active pipeline management with the objective to meet agreed personal growth objectives
across all product ranges and clients segments;
Superior management of the client portfolio in order to grow and retain existing business,
whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s
revenue through selling/promoting appropriate product bundles.
Actively undertake the negotiation and structuring of transactions in the prospective and
closing stages with the aim of attaining value for the client, while protecting the business
interests of the Bank
Work hand-in-hand with other stakeholders on the timely and efficient preparation of high
quality credit proposals, and drive turn-around time well within the Bank’s objectives;
Vigilant Arrears Management in line with BOA policies in order to spot early attention areas –
the objective is to maintain the loan portfolio’s NPA percentage (well) within agreed
parameters;
Active pipeline management with the objective to meet agreed personal growth objectives
across all product ranges and clients segments.
Constantly explore the enhancement of the Bank’s brand name so that the Bank holds out to the
target markets as one of the best in the corporate field in terms of service, innovation and
customer awareness/responsiveness
Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships,
management and other units
Carry out any other duties that may be assigned to you from time to time.

5 years in relevant financial sector positions.
Strong track record in Sales Management.
Excellent understanding of the Bank, its strategy and all of its Banking services.
Solid and proven credit skills with relevant business experience and acumen.
Advanced, computer literacy, numerical skills and statistical skills.
Very strong verbal and written communication skills.
Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a
natural net worker;
Team player, ability to work under pressure, and in position to exercise excellent judgment;

Application deadline: 4 October , 2024

IT Support Officer – Networks

Department: Operations Department (ICT)

Job description

Provide first-line technical support; answering and fixing queries via phone, email
and help desk
Offer excellent staff support for all ICT related queries and adhere to all service
management standards
Take ownership of user problems, and be proactive when dealing with user issues
Ensure that all calls and support requests are logged on the service desk
Maintain a log of any network and infrastructure problems
Support users in the use of the network by providing necessary training and advice
To allocate more complex calls to the relevant ICT technical support levels
In liaison with other ICT staff, arrange for external support where problems cannot be
resolved in-house
Perform preventive, maintenance, regulatory compliance and other related activities
required for network and security services and devices
Ensure documentation is maintained and filling is properly managed
Perform any other duties as will be assigned to you from time to time by the Senior
Manager ICT.

Proven experience in overseeing the configuration. deployment, management of
network devices, applications, and related products.
Proven experience with systems planning, security principles, and general software
management best practices.
Excellent understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Good project management skills.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Ability to work in a team-oriented, collaborative environment.

Application deadline: 4 October , 2024

Senior Relationship Manager Corporate

Department: Corporate Banking

Job description

To recruit, nature and sustain new corporate relationships that have a potential to grow and provide
superior returns and contribute towards assets and liabilities growth as per set targets.
Active pipeline management with the objective to meet agreed personal growth objectives across all
product ranges and clients segments;
Superior management of the client portfolio in order to grow and retain existing business, whilst
continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through
selling/promoting appropriate product bundles.
Actively undertake the negotiation and structuring of transactions in the prospective and closing stages
with the aim of attaining value for the client, while protecting the business interests of the Bank
Work hand-in-hand with other stakeholders on the timely and efficient preparation of high quality credit
proposals, and drive turn-around time well within the Bank’s objectives;
Vigilant Arrears Management in line with BOA policies in order to spot early attention areas – the
objective is to maintain the loan portfolio’s NPA percentage (well) within agreed parameters;
Active pipeline management with the objective to meet agreed personal growth objectives across all
product ranges and clients segments;
Constantly explore the enhancement of the Bank’s brand name so that the Bank holds out to the target
markets as one of the best in the corporate field in terms of service, innovation and customer
awareness/responsiveness
Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships,
management and other units

Education: A university degree in Finance, Marketing, Banking or any related field;

Experience: 5+ years in relevant financial sector positions;
Technical Skills: Strong track record in Sales Management; Excellent understanding of the Bank, its strategy and all of its Banking services; Solid and proven credit skills with relevant business experience and acumen; Advanced, computer literacy, numerical skills and statistical skills.
Soft Skills: Strategic thinker with strong problem-solving and decision-making capabilities; excellent communication and stakeholder management skills; ability to inspire and lead in a fast-paced, dynamic environment.

Application deadline: 2 December, 2024

Chief Digital Officer

Department: E-Channels

Job description

Digital Strategy and Transformation
- Develop and execute the Bank's digital transformation strategy, aligned with the overall business goals.
- Drive the adoption of cutting-edge technologies to deliver innovative banking solutions.
- Identify opportunities for digitization across product offerings, operations, and customer interactions.
Customer Experience and Innovation
- Create and implement customer-centric digital platforms that enhance user experience.
- Monitor emerging fintech trends to recommend and integrate relevant technologies.
- Lead the development of digital products, such as mobile banking apps, online platforms, agent banking, merchant banking, and other payment solutions.
Technology Integration
- Partner with the Head of ICT to align ICT infrastructure with digital initiatives.
- Ensure seamless integration of legacy systems with modern digital platforms.
- Promote the use of APIs, cloud
Business Development and Revenue Growth
- Drive revenue growth by expanding the Bank's digital product portfolio and enhancing fee income.
- Develop partnerships with fintech companies, telecoms, and other strategic players.
- Lead sandboxing efforts for testing and scaling digital products in underserved markets.
Governance and Compliance
- Ensure all digital solutions comply with banking regulations, cybersecurity standards, and data privacy laws.
- Lead risk assessments and implement robust frameworks for digital security.
Leadership and Team Building
- Build and lead a high-performing digital team, fostering a culture of innovation and agility.
- Work closely with other C-level executives to embed digital thinking across departments.

Education: Bachelor’s degree in Business Administration, Computer Science, Information Systems, or related field. Master’s degree in Business Administration (MBA), Technology Management, or a related discipline is preferred.

Experience: 10+ years of experience in banking, digital transformation, or fintech, with at least 5 years in a senior leadership role; proven track record of leading successful digital initiatives in a financial services environment; experience in managing cross-functional teams and working with external partners.

Technical Skills: Deep understanding of digital banking trends, fintech ecosystems, and emerging technologies; familiarity with Agile methodologies, API development, and cloud- based systems; knowledge of cybersecurity, data analytics, and customer relationship management (CRM) tools.

Soft Skills: Strategic thinker with strong problem-solving and decision-making capabilities; excellent communication and stakeholder management skills; ability to inspire and lead in a fast-paced, dynamic environment.

Application deadline: 2 December, 2024

Business Analyst–Corporate

Corporate Banking

Job description

In close coordination with Relationship Managers, develop sound and fundable credit proposals that meet credit committee approval requirements and support the growth of the Bank’s on / off Balance Sheet Business and other related revenue streams.
Evaluate customer needs and propose suitable credit proposal structures for the various (prospective & existing) customers, and collaborate with Relationship Managers to complete quality origination and appraisal of prospective business with the aim of building a quality portfolio and minimizing non-performing assets.
Make site visits and meet with principals of businesses being considered for credit in order to better understand their businesses, and confirm securities and other pledges where necessary.
Assess customers for any extra needs and advise Relationship Managers on possible cross-selling and up-selling opportunities to expand wallet-share and develop clients to their full potential
Ensuring that credit proposition processing and approval is fast and efficient, and is within the agreed Bank customer charter standards, while maintaining high quality work that is measured by the number of approvals against number of rejections/appeals monthly.
Work with Relationship Managers on maintenance of updated client files, including client performance analysis and financial/commercial information as agreed.
Receive and resolve customer queries and complaints, and provide sound business advice and quality service.
Perform any other duties in relation to the role that may be assigned to you from time to time.

Education: Bachelor's degree in Statistics, Finance, Accounting and other Business related degrees. Professional qualifications in Finance or related fields e.g. ACCA, CFA, CPA desirable.

Experience: 2+ years of experience preferably in data analysis and or banking; Strong knowledge of bank products and processes.

Technical Skills: Strong analytical and numerical analysis; Good grasp of Microsoft packages and other Bank operating systems like IGOR; Advanced computer literacy (especially Ms. Excel); Good Business acumen and passion for service.

Soft Skills: Strong Interpersonal skills to create and maintain relevant business networks; Excellent verbal, written and communication skills and Presentation skills; Organization, personal effectiveness, and good follow-up skills; Ability to work in a fast paced and results oriented environment; Self-motivated and result oriented, and able to deliver within deadlines; Awareness of full range of banking products and services; Knowledge and effective application of relevant regulatory and banking policies, processes, procedures.

Application deadline: 2 December, 2024

IT Support Officer – Networks

Department: Operations Department (ICT)

Job description

Provide first-line technical support; answering and fixing queries via phone, email and help desk
Offer excellent staff support for all ICT related queries and adhere to all service management standards
Take ownership of user problems, and be proactive when dealing with user issues
Ensure that all calls and support requests are logged on the service desk
Maintain a log of any network and infrastructure problems
Support users in the use of the network by providing necessary training and advice
To allocate more complex calls to the relevant ICT technical support levels
In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house
Perform preventive, maintenance, regulatory compliance and other related activities required for network and security services and devices
Ensure documentation is maintained and filling is properly managed
Perform any other duties as will be assigned to you from time to time by the Senior Manager ICT.

Proven experience in overseeing the configuration. deployment, management of network devices, applications, and related products.
Proven experience with systems planning, security principles, and general software management best practices.
Excellent understanding of the organization’s goals and objectives.
Knowledge of applicable data privacy practices and laws.
Good project management skills.
Excellent written, oral, and interpersonal communication skills.
Ability to conduct research into systems issues and products as required.
Ability to communicate ideas in both technical and user-friendly language.
Highly self-motivated and directed, with keen attention to detail.
Proven analytical and creative problem-solving abilities.
Able to prioritize and execute tasks in a high-pressure environment.
Strong customer service orientation.
Ability to work in a team-oriented, collaborative environment.

Application deadline: 9 August , 2024

Senior Human Resource Officer – Employee Relations

Department: Senior Human Resource Officer – Employee Relations

Job description

Responsible for handling and management of disciplinary matters in the Bank. This shall include adherence to the disciplinary management framework. The SHRO shall also manage Court/Legal Cases with the Bank’s Legal department under supervision of the Head of Human Resources.
Ensure implementation of Bank ethics policy and ensure regulatory compliance of HR Operations and staff.
Support Talent management through recruitment and selection, carrying out interviews, preparation of interview reports in line with the Bank’s service level agreements.
Support review of Bank Human Resource Management Policy and Manual to ensure that it is line with the laws and regulations that govern employment.
Support performance management process of the Bank, this includes yearly performance reviews, confirmations and contracts reviews.
Manage leave for all staff in the Bank. This shall include ensuing that the right allotted leave is booked in the Bank’s Human Resource Management System, leave schedules are prepared by staff and submitted to HR, leave reminders are made on a monthly basis and preparation of leave reports.
Process staff loans in compliance with the Bank’s policy and procedures governing loan process and service level agreements.
Management of grievances raised by staff ensuring that proper and documented feedback (where necessary) is given to the staff.
Manage staff welfare by managing the Bank’s medical scheme, provident fund, workman’s compensation, health club and any other benefits that may be approved by Management from time to time.
Monitor staff costs that are within HR’s mandate to ensure that they are within the department’s approved budget.
Drive employee awareness campaigns in pursuit of employee engagement. This covers management of available engagement activities and initiation of new engagement activities. These shall include but not limited to periodic climate surveys, internal Bank campaigns, staff get together events, Branch visits.
Manage contracts between HR and both internal and external parties to ensure that they are within the agreed timelines.
Manage HR relations with external parties. These include HR service providers, Federation of Ugandan Employers, Labour Office – KCCA among others.
Prepare month on month reports for Management review in the areas of discipline and grievance, leave, service level standards and engagement activities.
Carry out any other duties as may be assigned from time to time.

Application deadline: 6 September, 2024

Senior Relationship Manager SME

Department: Business Development

Job description

Manage and provide profitable delivery of a proactive, value adding sales, solutions and service platform to our top SME clients.
Guide the SME Relationship Managers in scanning and structuring the SME market to recruit, nature and sustain new quality relationships and drive profitable balance sheet growth
Support the Relationship Manager’s in structuring/customizing credit loan facility options and parameters for credit approval.
Perform a strong seniority role and providing support to the Relationship Managers staff within the SME Center.
Drive and manage SME sales, Compliance, watch list and any other activities to be delegated by the Head of SME Banking
Drive vigorous sales process management; from prospecting to closure so as to ensure a healthy pipe-line of SME business with the aim of attaining continuity and meeting agreed business growth objectives across all product ranges and the SME market segments
Support the creation of customer insight through on-going portfolio analysis and formulation of focused and value-driven customer relationship management strategies
Uphold a culture of excellent service and quality relationship management in order to retain and develop customers, and expand the Bank’s wallet-share by ensuring compliance with the Service Charter.
Continuously monitor the business portfolio to ensure vigilant Covenants and Arrears Management in line with BOA policies in order to spot early-attention areas. The objective is to maintain the loan portfolio’s NPA percentage within agreed parameters and ensure customers meet the contractual obligations to the Bank
Constantly explore the enhancement of the Bank’s brand so that the Bank holds out in the target markets as one of the best in the SME field in terms of service, innovation and customer awareness/responsiveness.
Vigilantly monitor the market and industry trends, and competitor behavior to gather market intelligence, in order to advise and shape management response and the actions of the SME team to effectively manage opportunities and threats, with the aim of maximizing business performance

A university degree in Finance, Marketing, Banking or any related field;
5 years’ experience in Financial Services Business Development
Strong track record in Direct Selling, Sales Management and Relationship Management;
Solid grasp of the Bank’s Policies, Processes and Procedures relating to Credit and Business;
Solid grasp of the Bank’s business model, its strategy and all of its products and services;
Solid grasp and interpretation of industrial and national economic trends;

Leadership and team management skills
Customer-centricity, with a strong appreciation for client behavior
Solid business acumen and financial skills
Solid and proven credit risk management
Good facility structuring and negotiation skills
Strong decision-making, conflict resolution and problem-solving skills
Very strong presentation, verbal and written communication skills
Team player with strong interpersonal skills and the ability to build internal and external networks
Ability to work under pressure, and exercise excellent judgment

Application deadline: 2 July 2024

Senior Relationship Manager - Corporate Banking

Department: Business Development

Job description

To recruit, nature and sustain new corporate relationships that have the potential to grow and provide superior returns and contribute towards assets and liabilities growth as per set targets.
Active pipeline management with the objective to meet agreed personal growth objectives across all product ranges and clients segments;
Superior management of the client portfolio in order to grow and retain existing business, whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through selling/promoting appropriate product bundles.
Actively undertake the negotiation and structuring of transactions in the prospective and closing stages with the aim of attaining value for the client, while protecting the business interests of the Bank
Work hand-in-hand with other stakeholders on the timely and efficient preparation of high quality credit proposals, and drive turn-around time well within the Bank’s objectives;
Vigilant Arrears Management in line with BOA policies in order to spot early attention areas – the objective is to maintain the loan portfolio’s NPA percentage (well) within agreed parameters;
Active pipeline management with the objective to meet agreed personal growth objectives across all product ranges and clients segments;
Constantly explore the enhancement of the Bank’s brand name so that the Bank holds out to the target markets as one of the best in the corporate field in terms of service, innovation and customer awareness/responsiveness
Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management and other units

Strong track record in Sales Management.
Excellent understanding of the Bank, its strategy and all of its Banking services.
Solid and proven credit skills with relevant business experience and acumen.
Very strong verbal and written communication skills.
Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker;
Team player, ability to work under pressure, and in position to exercise excellent judgment;

Application deadline: 2 July 2024

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