Overview
Our Culture
Our Core Values
Career Opportunities
At BANK OF AFRICA, we value the energy and new perspectives that qualified hires bring into the business. We always look out for extraordinary individuals with diverse career backgrounds who can hit the ground running, introduce us to new ways of working and promote the vision of the business.
We have packed together a strong employee value proposition so you not only give us your best, but we too deliver to you a strong commitment to doing the same. We have designed a range of benefits intended to empower you and your family to live life to the fullest while you serve with the BANK OF AFRICA family.
- Wellness programs: Our wellness programs are designed to help you live life to the fullest – healthy and strong through our diverse program including health camps among others.
- Plan for the future: Building a new home, buying your first car. Whatever your goals are, we have plenty of ways to help you reach your goals.
- Take time away: Make the most of our generous leave days, study holidays to spend more time with family or pursue your interests outside of work.
- Continue your education: We'll help you find the resources you need to expand your knowledge on a variety of topics, stay current in your field, and continue to learn as your career progresses.
- Identify an opportunity that fits your profile
- Browse our open positions
- Check out the requirements
- Identify the roles that fits better with your previous experience, strengths & capabilities
- What the Job requires?
- Key Responsibilities: Area of expertise
- Previous work experience: years, function, background
- Educational requirements
- Qualifications: Technical or functional skills & core competencies
- Level of responsibility
- Self-Assessment: Analyze your background vs. the job requirements
- Do a critical analysis on your strengths and opportunity areas in order to compare them against the job description.
- Defining what you have: your competencies & style
- Are we right for you?
- Learn more about our culture: mission vision and values and compare towards your needs and values
- Identify why you want to work for BANK OF AFRICA
- Now you are ready to decide to:
- Apply: we highly suggest you to select & apply to the job which most appropriately matches your qualifications.
- Size: No more than five pages unless necessary
- Selling message where you describe briefly what you are looking for (include areas of interest) & what you offer (include areas, years of expertise, strengths).
- Background:
- Last formal education, dates & degree.
- Labor experience: company, position, period of time, functions, accomplishments
- Proficient skills, competencies mastered
- Strengths or developed skills
- Languages
- Be yourself: Acknowledge your passion, aptitudes, experience and learning; identify your strengths and identify how you can leverage all your personal brand to be successful at BANK OF AFRICA.
- Explore our business, performance and way of working: Research thoroughly the company. Doing your homework to find out all you can about the company and/or the position.
- Leverages the experience:
- Take this opportunity to bring any questions that are important to you to be answered in the interview.
- Be sure to be on time, know who will interview you & with whom you need to be announced.
- Arrive with confidence, be yourself and use your experience stories in STAR format to illustrate your talents.
- Be prepared:
- Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position.
- Then think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experience stories, use the acronym of “STAR ” to help you:
S/T = (Situation or Task) explains the circumstances or the background
A = (Action) Describes the specific action that you took
R = (Result) Conveys the outcome of your action (use measurable terms)
- Write down a number of specific & practical experience stories in STAR format providing recent & relevant examples based on the different job requirements or skill sets of the job which you are applying.
Current Openings
Senior Security Officer
Department: Operations and SupportJob description
- Support the Security Manager to implement a structured approach to the governance and implementation of physical security across the bank network, and undertake relevant work plans and operational objectives;
- Directly supervise the implementation of appropriate measures to protect employees, business operations, bank facilities, and all critical infrastructure against any security threats;
- Monitor the implementation and use of security systems to meet the security objectives of the Bank;
- Support the security manager in the monitoring service delivery of third-party security agencies and ensure their performance according to set standards;
- Ensure and monitor periodic testing’s and evaluation of the physical security systems at all corporate facilities;
- Directly administer investigations and follow up of cases with law enforcement organs and other stakeholders where necessary;
- Coordinate the Bank and Security agencies to respond to theft, robberies or any potential breach of peace across the bank network;
- Assist in security sensitization and build awareness to advance a security culture;
- Provide regular security reports to the Security Manager and any other reports required by management from time-to-time;
- Effective management of the Bank Security Reception desk.
- CCTV Monitoring & report submission to the Security Manager.
- Any other duties assigned by management from time-to-time.
- Bachelor’s degree in a banking or business related field;
- 4 years’ experience in banking or security or other risk related field;
- Any relevant security training with relevant professional or state bodies;
- Computer skills.
- Solid grasp of the Bank’s business model, its strategy and all of its products and services
- Analytical and Investigation skills;
- Communication skills (verbal, written and presentation);
- Basic financial and numerical skills;
- Networking skills and the ability to build internal and external security relationships (in particular with security organs);
- Physical fitness;
- Team player with strong interpersonal skills;
- Ability to work under pressure, and exercise excellent judgment.
Relationship Manager – Transactional Banking
Transactional BankingJob description
- Superior relationship management of the allocated collection portfolio in order to grow and retain existing business, whilst continuously expanding wallet share with existing clientele;
- Undertake business growth initiatives to acquire new quality clients and proactively steer a rich business pipeline to meet the assigned liability growth goals;
- Work hand-in-hand with other stakeholders on the timely and efficient preparation of business and other transactional documentation to facilitate faster turn-around-time and closure of deals; such may include preparing proposals, agreements and memos for Managerial approval and sign off;
- Work hand-in-hand with branches to ensure that bank clients pay through the bank and also follow up on any reconciliation challenges raised.
- Nurture and sustain corporate relationships and grow them to provide superior returns and contribute towards assets and liabilities growth as per set targets
- Develop and maintain well documented reports/visits/contracts with all the bank’s relationships, management and other units;
- Constantly drive the enhancement of the bank’s brand so that the bank holds out in the target markets as one of the best in the corporate field in terms of service, innovation and customer service/responsiveness;
- Ensure that the Bank remains protected in any business dealings with the customer by identifying and reporting risks that may result out of transactions or relationships and highlighting them for mitigation;
- Identify and disseminate information to and from the market / customers, and alert Management on any key market intelligence for consideration and actioning.
- Optimizing all cross-selling opportunities and providing comprehensive financial advice to clients on all services they seek to enjoy with the Bank and facilitating them to access such solutions.
- Innovate and adapt products and services to a range of local market conditions in order to meet the identified customer needs while growing the bank’s collections which include utilities, statutory payments and any other identified opportunities.
- Prepare regular reports to provide management with key information about the allocated portfolio.
- Carry out any other activities that may be assigned to you from time to time
- Bachelor’s Degree in Business, Finance, Banking, Marketing or a related field;
- 3 years’ experience in Financial Business Development;
- Strong track record in Relationship Management, Direct Selling and Liability mobilization;
- Solid grasp of the Bank’s business model, its strategy and all of its products and services;
- Good awareness and interpretation of trends in the banking industry and the economy at large.
- Relationship management skills and customer focus;
- Good Business acumen and financial skills;
- Proposal and business case writing skills;
- Networking skills and the ability to build internal and external networks;
- Presentation, verbal and written communication skills;
- Team player with strong interpersonal skills;
- Ability to work under pressure, and exercise excellent judgment.
Online
Relationship Manager Bancassurance (General Business)
Department: Transactional BankingJob description
The jobholder will work closely with the Bancassurance Principal Officer to grow the revenue of the Bank through Bancassurance commission income from selling General insurance products of partner insurance companies to bank customers.
To manage client relationships, and stakeholder relationships (i.e. insurers, branches, Bank staff and customers) in order to retain and grow the existing clientele of the Bancassurance business. The incumbent is the primary point of contact for General insurance clients and partner insurance companies.
- Customer acquisition and soliciting for new business.
- Retention of customers by following up on monthly renewal notices sent out by the Bancassurance Operations Officer through Collateral Management Tool (CMT) or post office.
- Prepare proposals, renewal documents, quotations for clients and communicate with insurers on any renewal negotiations as per client requests.
- Review all documents going out to the customers and attach Key Features Statements.
- Work with branch staff to identify potential customers, cross-selling, up-selling, prepare quotations, schedule meetings, and presentations with potential clients.
- Conduct inspections, risk assessments, client trainings, client visits and service on a day to-day basis – to drive pipeline activities
- Explain content of policy coverage to customers without misleading or misrepresentation of the benefits or cost.
- Obtain the necessary documents at the time of filling the insurance request form that are required by the insurer to complete the proposal and promptly inform the prospective policy holder about the acceptance or rejection of the proposal by the insurer.
- Engage in joint branch visits, activations, promotions and campaigns with branches and insurance partners for general insurance products.
- Increasing bank customer awareness about the General insurance products and achieve the targeted penetration on cross sell within the bank’s customer base.
- Render the necessary assistance to the claimants or beneficiaries in complying with the requirements for settlement of claims by the insurer.
- Ensure timely collection of customer premium and remittance to the insurers so as to meet regulation requirements on cash and carry i.e., working with Insurers and Bancassurance Operations Officer to prepare reconciliation statements
- Support General insurance penetration and productivity within from the Bank segments branches, SME and corporate through training.
- Ensure timely collection of commissions from the insurers and supporting on commission reconciliations as per the set standards.
- Work with Insurers to develop and design incentives to drive business/sales growth across the different Bank segments so as to achieve the set targets.
- Study and understand the industry standard products, be familiar with clients’ policy wordings and establish what options the various insurers can provide.
- Ensure compliance to the Bank’s policies, processes, procedures and regulatory requirements.
- Review and recommend trends or improvements to the Bancassurance processes, procedures, operations and strategy.
- Bachelor’s degree in a Business or insurance related field such as Business Administration, Marketing, Actuarial Science, or related discipline.
- Must have a Certificate in Insurance or diploma in insurance from the Chartered Insurance Institute of the United Kingdom or the Insurance Training College of Uganda (ITC) or a similar institute.
- Min of 2 years in banking or insurance preferably Bancassurance related roles or underwriting respectively.
- Knowledge in the principles and practices of General Insurance.
- Selling skills, the job holder should be able to source business from Bank customers independently
- Problem solving, the staff should be able to give solutions to customers regarding their insurance product challenges/complaints.
- Effective communication. Staff should be able to conduct presentations which will be either trainings in the bank or product pitching to customers.
- Ethical conduct: The job holder should demonstrate a high level of integrity, professionalism, confidentiality and ethical conduct as they engage with information of bank customers.
- Knowledge of MS Office tools (Excel, Word, Project and PowerPoint)
- Fluent in any local language particularly for communication purposes with Bank customers who do not understand the English Language.
Online
Relationship Manager Bancassurance (Life Business)
Department: Transactional BankingJob description
The jobholder will work closely with the Bancassurance Principal Officer to grow the revenue of the Bank through Bancassurance commission income from selling Life insurance products of partner insurance companies to bank customers.
To manage client relationships, and stakeholder relationships (i.e. insurers, branches, Bank staff and customers) in order to retain and grow the existing clientele of the Bancassurance business. The incumbent is the primary point of contact for Life insurance clients and partner insurance companies.
- Manage the operations, expansion, launch of the team of life sales officers at the branches for existing and new partners.
- Customer acquisition and soliciting for new business by sale of Life insurance products to customers at bank branches across assigned locations.
- Retention of customers by following up on monthly standing orders processed by the Bancassurance Operations Officer, insurance certificates sent to branches and SMS alerts sent out through Contact Centre.
- Prepare proposals, quotations for clients and communicate with insurers on any negotiations as per client requests.
- Review all documents going out to the customers and attach Key Features Statements.
- Work with branch staff to identify potential customers, cross-selling, up-selling, prepare quotations, schedule meetings, and presentations with potential clients.
- Explain content of policy coverage to customers without misleading or misrepresentation of the benefits or cost.
- Obtain the necessary documents at the time of filling the insurance request form that are required by the insurer to complete the proposal and promptly inform the prospective policy holder about the acceptance or rejection of the proposal by the insurer.
- Engage in joint branch visits, activations, promotions and campaigns with branches and insurance partners for Life insurance products.
- Increasing bank customer awareness about the Life insurance products and achieve the targeted penetration on cross sell within the bank’s customer base.
- Render the necessary assistance to the claimants or beneficiaries in complying with the requirements for settlement of claims by the insurer.
- Ensure timely collection of customer premium and remittance to the insurers so as to meet regulation requirements on cash and carry i.e., working with Insurers and Bancassurance Operations Officer to prepare reconciliation statements
- Training bank segments about Life insurance benefits on bank products i.e. Credit life, Salary pack, Tots to Teenz, Premium Banking and individual life.
- Ensure timely collection of commissions from the insurers and supporting on commission reconciliations as per the set standards.
- Work with Insurers to develop and design incentives to drive business/sales growth across the different bank segments so as to achieve the set targets.
- Study and understand the industry standard products, be familiar with clients’ policy wordings and establish what options the various insurers can provide.
- Ensure compliance to the bank’s policies, processes, procedures and regulatory requirements.
- Review and recommend trends or improvements to the Bancassurance processes, procedures, operations and strategy.
- Bachelor’s degree in a Business or insurance related field such as Business Administration, Marketing, Actuarial Science, or related discipline.
- Must have a Certificate in Insurance or diploma in insurance from the Chartered Insurance Institute of the United Kingdom or the Insurance Training College of Uganda (ITC) or a similar institute.
- Min of 2 years in banking or insurance preferably Bancassurance related roles or underwriting respectively.
- Knowledge in the principles and practices of Life Insurance.
- Selling skills, the job holder should be able to source business from Bank customers independently
- Problem solving, the staff should be able to give solutions to customers regarding their insurance product challenges/complaints.
- Effective communication. Staff should be able to conduct presentations which will be either trainings in the bank or product pitching to customers.
- Ethical conduct: The job holder should demonstrate a high level of integrity, professionalism, confidentiality and ethical conduct as they engage with information of bank customers.
- Knowledge of MS Office tools (Excel, Word, Project and PowerPoint)
- Fluent in any local language particularly for communication purposes with Bank customers who do not understand the English Language.
Online
Trade Finance Officer
Department: DistributionJob description
- Take charge of client requests including bookings, disbursements and recoveries for the trade finance products ie Letter of Credit,Guarantees,Import Loans,IBCs and Certificate Discounting.
- Monitoring of accounts for inflows in relation to the products that a client may have utilized.
- Maintain MIS reports for utilization, disbursement and due payments which are to be shared on a weekly basis with Relationship Managers
- Ensure the customers are advised on their documents that are ready for collection in a timely manner.
- Deal with customer queries regarding trade finance products and services
- Cross sell to the clients that one interfaces on the other products that the bank may be able to offer.
- Ensure safe custody of customer documents and advice.
- Review and monitor income collection accounts and ensure no income leakages on trade finance deals.
- Collect customer information on service performance for Relationship Managers on the volume and income of the transactions.
- Carry out any other duties that may be assigned from time to time.
- Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
- Professional or post-graduate qualifications in Finance or Marketing or related fields are added advantage
- 5 years’ experience in Financial Business Development, with exposure to Operations
- Strong track record in Direct Selling, Sales Management and Relationship Management
- Grasp of the Bank’s Policies, Processes and Procedures relating to Business, Operations, Credit and Business
- Knowledge of the Bank’s business model, its strategy and all of its products and services
- Knowledge and interpretation of industrial and national economic trends
- Strategic vision: Demonstrate business acumen, strategic thinking, and global perspective to align HR strategies with organizational goals.
- Data-informed decision-making: Utilize data analytics and technology for evidence-based decision-making, risk management, and competitive intelligence.
- Change and talent management: Navigate change effectively, engage in talent planning, succession planning, and collaborate with leadership for organizational agility.
- Effective communication: Communicate HR initiatives strategically, ensuring alignment with overall organizational strategies and fostering understanding.
- Ethical leadership and adaptability: Integrate ethical considerations into HR strategies, stay agile in dynamic environments, and demonstrate ethical leadership.
Online