Brand
Overview
Join the BANK OF AFRICA family today and influence more than just your career. Whether you are looking for a first job or taking the next step in your career, you are welcome to be part of a global vision to be the preferred Bank in our chosen markets bringing development for all. At BOA, we maintain an equal opportunities environment for all our staff and encourage all qualified individuals to participate in any available openings.
STAFF
+10
The number of full time employees in BOA Uganda
FEMALE STAFF
1%
Women employees as a total of all BOA Uganda staff
FEMALE MANAGERS
1%
Promoting equal opportunities for all
TRAINING
+200
Hours of learning & development
Our Culture
Our cultural attributes are an integral part of our way of life at BANK OF AFRICA in Uganda. The BOA Way is at the heart of what we do. All our employees demonstrate the following values in their daily work.
Our Core Values
Transparency
Expertise
Proximity
Responsibility
Career Opportunities
Are you a university student looking to enhance your educational experience through practical assignments? The BANK OF AFRICA internship program is designed with you in mind.
Your first job is a special experience when you choose BOA. Join us today and be part of a team innovating daily and bringing financial services closer to all. Discover openings today within the Bank to get your career at BOA started.
At BANK OF AFRICA, we value the energy and new perspectives that qualified hires bring into the business. We always look out for extraordinary individuals with diverse career backgrounds who can hit the ground running, introduce us to new ways of working and promote the vision of the business.
We have packed together a strong employee value proposition so you not only give us your best, but we too deliver to you a strong commitment to doing the same. We have designed a range of benefits intended to empower you and your family to live life to the fullest while you serve with the BANK OF AFRICA family.
- Wellness programs: Our wellness programs are designed to help you live life to the fullest – healthy and strong through our diverse program including health camps among others.
- Plan for the future: Building a new home, buying your first car. Whatever your goals are, we have plenty of ways to help you reach your goals.
- Take time away: Make the most of our generous leave days, study holidays to spend more time with family or pursue your interests outside of work.
- Continue your education: We'll help you find the resources you need to expand your knowledge on a variety of topics, stay current in your field, and continue to learn as your career progresses.
We appreciate that the process of applying for a job can be daunting. Here we share some quick tips to help you get started
- Identify an opportunity that fits your profile
- Browse our open positions
- Check out the requirements
- Identify the roles that fits better with your previous experience, strengths & capabilities
- What the Job requires?
- Key Responsibilities: Area of expertise
- Previous work experience: years, function, background
- Educational requirements
- Qualifications: Technical or functional skills & core competencies
- Level of responsibility
- Self-Assessment: Analyze your background vs. the job requirements
- Do a critical analysis on your strengths and opportunity areas in order to compare them against the job description.
- Defining what you have: your competencies & style
- Are we right for you?
- Learn more about our culture: mission vision and values and compare towards your needs and values
- Identify why you want to work for BANK OF AFRICA
- Now you are ready to decide to:
- Apply: we highly suggest you to select & apply to the job which most appropriately matches your qualifications.
- Size: No more than five pages unless necessary
- Selling message where you describe briefly what you are looking for (include areas of interest) & what you offer (include areas, years of expertise, strengths).
- Background:
- Last formal education, dates & degree.
- Labor experience: company, position, period of time, functions, accomplishments
- Proficient skills, competencies mastered
- Strengths or developed skills
- Languages
- Be yourself: Acknowledge your passion, aptitudes, experience and learning; identify your strengths and identify how you can leverage all your personal brand to be successful at BANK OF AFRICA.
- Explore our business, performance and way of working: Research thoroughly the company. Doing your homework to find out all you can about the company and/or the position.
- Leverages the experience:
- Take this opportunity to bring any questions that are important to you to be answered in the interview.
- Be sure to be on time, know who will interview you & with whom you need to be announced.
- Arrive with confidence, be yourself and use your experience stories in STAR format to illustrate your talents.
- Be prepared:
- Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position.
- Then think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experience stories, use the acronym of “STAR ” to help you:
S/T = (Situation or Task) explains the circumstances or the background
A = (Action) Describes the specific action that you took
R = (Result) Conveys the outcome of your action (use measurable terms)
- Write down a number of specific & practical experience stories in STAR format providing recent & relevant examples based on the different job requirements or skill sets of the job which you are applying.
Current Openings
Relationship Manager, E-Channels
Department: E-ChannelsJob description
Actively undertake the execution of the E-channels strategy to drive penetration of the allocated portfolio of e-channel products to foster product uptake and business growth goals through superior relationship management, various sales initiatives, monitoring, and support of the branch network
- Closely work with the E-Channels Business Manager to initiate and oversee relationships of E-Channels business partners/agents, and actively support relationships with third parties to drive market foot-print, customer accessibility and wide availability of the Bank’s e-channels and products
- Implement various sales initiatives to drive E-channels business and product penetration in line with business goals.
- Champion the execution of e-channels business plans relating to the allocated product portifolio to support the Bank’s growth strategies and exceed defined e-channels business goals.
- Support the branch teams to achieve e-channel product targets, formulate plans to engage and acquire new consumers of electronic banking channels / products.
- Constantly drive usage and retention initiatives for all e-channel products in liaison with the branch net work and business partners/agents.
- Weekly reporting to the E-Channels Manager on the key deliverables in line with the business goals.
- Identify opportunities, innovations for new revenue streams around electronic banking and collaborate with the e-channels business manager to develop responsive product solutions to tap into such opportunities.
- Analyse and track performance against E-channels products objectives, diagnose underperformance, propose and implement corrective action in consultation with the E-channels Business Manager.
- Ensure distribution, safety and accountability for requisite resources for attaining e-channels sales effectiveness (product packs, advertising, equipment, etc)
- Vigilantly monitor the market and industry trends, and competitor behavior to gather business intelligence to advise and shape strategic digital direction.
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
- Growth in channels income
- Equipment Rate (MW, CARD, IB)
- Agent Banking Sign on Rate for designated branches.
- Agent Banking Activity Rate
- BOA Pay/Merchants Equipment rate for designated branches.
- BOA Pay Activity Rate
- Card Issuance Percentage
- Share of transactions on alternative channels other than branch shop floor
- Delivery on Digital pending projects
- Share of agents with all required KYC in place without exception
- Onboarding of 100% borrowed schools on School pay
- Overall staff knowledge on digital products
- Usage Rate (MW, CARD, IB)
- Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
- 3 years’ experience in Business Development with exposure to electronic products.
- Good grasp of the Bank’s strategy, and its products and services (especially e-product knowledge)
- A professional course in Digital banking is an added advantage.
- Strong track record in Direct Selling, Sales & Distribution Management and Relationship Management
- Solid grasp general trends and applicability of technology, electronic channels / banking
- Good computer skills
- Salesmanship and sales management skills
- Relationship Management Skills
- Innovation
- Customer centricity, with a strong sense for client behaviour
- Team management skills
- Strong communication (presentation, written and verbal)
- Solid business acumen and financial skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work in a fast paced and result driven environment
Apply
Online
Online
Application deadline: 21 May 2025
Principal Officer - Bancassurance
Department: Transaction BankingJob description
Responsible for establishing and driving Bancassurance as a business line in Bank. Spearheading the growth of Bancassurance business across the Bank channels through supporting delivery channels, develop operating standards and grow revenues for this line of business and positioning as a major provider of insurance products and related services within the Ugandan Market.
- Drive growth in Bancassurance business across and outside the bank channels.
- Prospect and market various insurance products to prospective clients and advice customers on the adequacy of cover requested for in relation to the policies available.
- Oversee the operational aspects of Bancassurance business at the branch i.e. underwriting, claims, finance and customer service as well as preparation quotations, negotiating terms for customers and closing sales.
- Ensure all collaterals and assets that have the Bank interest are properly and comprehensively insured and the Bank’s interest properly noted.
- Ensure that the Bank, customers and staff insurable assets insured under the branch are renewed on time and that the premium is paid up.
- Carry out market research and provide customer feedback to the Bancassurance team for the development of new products and enhancement of existing ones to suite the various market segments.
- Ensure that all queries on technical insurance issues from customers and branch staff are addressed promptly while providing technical guidance.
- Ensure seamless and consistent customer experience levels aligned to the Bank’s objectives
- Ensure compliance with all regulatory, internal procedures and reporting in regard to Bancassurance business.
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
- Growth of Gross commission income from to 358Mn to 400Mn
- Growth of Gross premiums collected from 3Bn to 3.6Bn
- Customer service index (90%)
- Audit/Risk/Compliance/Permanent Control issue resolution rate of your department.
- % of Audit/Risk/Compliance/Permanent Control issues outstanding for > 3 months
- Compliance with Policies, Regulations and Guidelines (IRA)
- Completeness, and TAT on reports
- Training on Bancassurance for all staff
- Education: University Degree preferably in a business field with at least three years working experience in banking/bancassurance/insurance industry. Professional qualification in insurance or equivalent shall be an added advantage
- Experience: 2 Years insurance marketing and/or underwriting experience. Exposure to Insurance products in the bank set-up with knowledge of the Bank’s set standards, policies and the operating manual.
- Technical Skills: Excellent communicator with ability to work effectively in a diversified set up and in a highly collaborative team environment, Proven ability to respond quickly, independently and appropriately to competing priorities under tight deadlines, Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision making skills, Knowledgeable in compiling data and preparing a variety of reports as well as ability to verify the accuracy of document.
- High ethical standards and a commitment to the values of the Bank.
- Ability to pay attention to details.
- Good communication and inter personal skills.
- Logical thinker – has a clear, focused and methodical approach to tasks given under required frequency e.g. daily, Weekly, monthly and yearly.
- Results-orientated, driven to realise business service objectives and able to execute at speed.
- Self-motivated, energetic, innovative and open to new ideas.
- Team player – approachable, receptive to ideas/feedback from others.
- Assertive – able to handle and mediate in conflict, stand by principles and put forward ideas despite opposition.
- Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
- Highly numerate/ Data rational: Is good with numerical data, operates on facts, and enjoys assessing and measuring.
- Analytical: Identifies &analyses patterns and trends, sees the relationship between cause and effect, has an inquiring mind
- Ability to build substantive relationships and connections in professional settings.
- Operating knowledge of Capital Markets instruments.
- Customer Centric.
- Computer literate and familiarity with standard office computer applications
- Has the initiative to investigate and obtain additional information to deal with ambiguity
- Understands custody Settlement rules / standards and effectively applies in daily settlement.
- Consider all the facts, options and possible outcomes prior to making recommendations
- Ability to handle conflict situations
Apply
Online
Online
Application deadline: 21 May 2025
Relationship Officer - Investor & Custodial
Department: Transaction BankingJob description
The role involves managing the operational aspects of Custodial & Investor Services to meet the needs of domestic, regional, and global clients. Key responsibilities include ensuring seamless settlement of transactions, overseeing and planning custody operations, maintaining strong operational controls, and ensuring timely fee collections to meet annual revenue targets. The position also requires responding to ad hoc requests, preparing reports in line with regulations and SLAs, improving bank operations, and fostering relationships between Custody Operations staff and internal/external stakeholders.
- Manage Custodial & Investor Services operations platforms including Igor, INNOVA Software, Central Securities Depository (CSD) and the ATS platform.
- Ensure accurate execution of Corporate Actions including but not limited to Dividends, Coupons, Rights Issue, Proxies, Redemptions, Announcements etc.
- Timely & accurate execution of Custodial & Investor Services Instructions on a day to day basis to ensure no failed trades at all times.
- Reconcile client’s holdings with all depositories, submit respective investment reports from time to time & report all exceptions if any to your supervisor for a timely resolution.
- Accurately & timely bill Custody Clients, maintain an accurate debtors Register, accurately collect Custody fees & trading income, share the same with Manager Custodial & Investor Services on a monthly basis.
- Submit accurate tax data to Finance monthly & obtain related Tax certificates for all Deposits performed monthly.
- Timely & accurately complete all trade & clean cash settlements on a daily basis.
- Ensure timely processing of all fees including URBRA, USE, Brokerage & fees due to Sub custodians.
- Minimize escalations and interest claims and respond to queries as per SLA’s.
- Ensure accurate account opening in INNOVA, ATS, PDSG, NSE and IGOR at all times.
- Offer support in preparation of processes, procedures and product trainings.
- Promotion of risk awareness culture, and best practices to reduce operating losses, frauds and forgeries to mitigate risks arising from none settlements, errors of omission and market penalties.
- Perform any other duties that may be assigned to you from time to time
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
- Tracking of Revenue from Retirement Schemes & Individual Investors in UGX (Mn) from 115.5 to 138.6M
- Support execution & Tracking of Revenue from trading Activities growth from UGX 1.864 Bn- UGX 2.200Bn
- Maintain Custody Operational losses at Zero Shillings for the whole year
- Invoice clients by 8th day of a new month and collect fees by end of the new month.
- Prepare Monthly reports by the 5th day of the new month
- Timely track Investment maturities & remind Clients to re-invest.
- Prepare Quarterly Custodial reports by the 10th day of the new month
- Service index of your department/unit
- Timely complete settlement of all Custody transactions in Innova, CSD, IGOR and ATS on settlement date.
- Query Resolution rate within 48 hrs
- Track Branch Custody Training / assessment scores for 32 Branches & Pass mark on the quiz for the team
- Bachelor’s degree in Finance, Investments, Commerce, Business Administration, Economics related field from a recognised Academic Institution;
- At least 2 Year experience in Custodial Services or Investment environment;
- A post graduate qualification in finance, Investments, Banking or any related field is an added advantage.
- Good grasp of the Bank’s policies, processes and procedures;
- Operating knowledge of Capital Markets instruments
- High ethical standards and a commitment to the values of the Bank.
- Ability to pay attention to details.
- Good communication and inter personal skills.
- Logical thinker – has a clear, focused and methodical approach to tasks given under required frequency e.g. daily, Weekly, monthly and yearly.
- Results-orientated, driven to realise business service objectives and able to execute at speed.
- Self-motivated, energetic, innovative and open to new ideas.
- Team player – approachable, receptive to ideas/feedback from others.
- Assertive – able to handle and mediate in conflict, stand by principles and put forward ideas despite opposition.
- Tough-minded, rarely upset by criticism, able to retain optimism despite setbacks.
- Highly numerate/ Data rational: Is good with numerical data, operates on facts, and enjoys assessing and measuring.
- Analytical: Identifies &analyses patterns and trends, sees the relationship between cause and effect, has an inquiring mind
- Ability to build substantive relationships and connections in professional settings.
- Operating knowledge of Capital Markets instruments.
- Customer Centric.
- Computer literate and familiarity with standard office computer applications
- Has the initiative to investigate and obtain additional information to deal with ambiguity
- Understands custody Settlement rules / standards and effectively applies in daily settlement.
- Consider all the facts, options and possible outcomes prior to making recommendations
- Ability to handle conflict situations
Apply
Online
Online
Application deadline: 21 May 2025
Manager Custodial & Investor Services
Department: Business DevelopmentJob description
Drive the Bank’s custodial and investor service business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management that is aligned with the overall Bank’s Mission.
- Recruit, nurture and sustain new pension and investor relationships that have a potential to grow and provide superior returns and contribute towards liabilities growth.
- Ensure active pipeline management of custodial and investor services through continuous flow of new business with the objective of meeting agreed business growth objectives across all product ranges and clients’ segments.
- Drive a culture of great service and quality relationship management of Custodial and Investor Services customers, whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through selling/promoting appropriate product solutions.
- Negotiate and structure business transactions through the sales process with the aim of attaining value for the client, while protecting the interests of the Bank by identifying and reporting risks that may result out of transactions or relationships for mitigation.
- Ensure inter-departmental collaborations while working with other stakeholders including Custodial Operations to implement timely custodial services transactions and client requests, and drive turn-around time to meet the Bank’s promise to customers.
- Monitor the market and industry trends, and competitor behaviour to gather business intelligence to advise and shape management decision on custodial and investor services.
- Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management and other units
- Optimizing all cross-selling opportunities and providing comprehensive investment advice to clients on all services they seek to enjoy with the Bank and facilitating them to access such solutions.
- Prepare regular reports to provide management with key information about the allocated portfolio from time to time.
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
- Net growth in FCY deposits from Fund Percentage $5 Million >=120% >=110%, =100%, =90%,20% Focus (Focus on Britam, GenAfrica, ICEA Lion, Sanlam, Old Mutual, Xeno, and SBG asset Managers).
- Develop and Operationalize a strategic partnership to Mitigate deposit migration to unit trusts and enhance income generation
- Net growth on Custody Portfolio value by 20%.
- Net growth in Revenue from custodial and Investor services business by 20%.
- Open 2 New Scheme Relationships
- Onboard one fund manager by year end to drive a 20% growth in Foreign Currency (FCY) deposits by year-end.
- New Individual Investors by >20%
- Launch a Wealth Management product to mitigate deposit migration to Unit trusts
- Customer service index - 90%
- Execute a planned custodial and investor Services campaign to drive growth in bond trading income by 20%
- Conduct 5 client sales engagement visits to new and existing customers, ensuring each visit is documented with comprehensive call reports and results in the generation of at least 1 new business proposals per week
- Develop and implement an innovative solution to enhance the Customer Value Proposition (CVP) for the business units under your management, ensuring the solution addresses specific customer pain points and results in a 10% increase in income by year-end
- Completed monthly appraisal &Performance tools within Deadline of 5 days into the new month.
- Custody Staff attending and passing business & Risk, Compliance training sessions and quiz should be >80%
- Train Branch staff on custodial & investor Services value propositions with 80% attendance and quiz >80%
- Education: Bachelor’s degree in Business, Finance, Investments, Banking or a related field. Professional or post-graduate qualifications in Finance or Investments or related fields are added advantage.
- Experience: 8 years’ experience in Custodial or Investor Services experience with an end to end understanding of Custodial operations and Business Development.
- Technical Skills: Strong track record in Direct Selling, Sales Management, and Relationship Management, Grasp of the Bank’s Policies, Processes and Procedures relating to Business, Operations, and good interpretation of the pension industry and national economic trends, Knowledge of the Bank’s business model, its strategy and all of its products and services, Knowledge of the pension sector and investment options available for customers.
- Strong strategic perspective;
- Solid financial skills;
- Customer centricity;
- Solid proven product structuring acumen;
- Very strong verbal, presentation and written communication skills;
- Team player with strong interpersonal skills and the ability to build internal and external networks;
- Ability to work under pressure, and in position to exercise excellent judgment.
Apply
Online
Online
Application deadline: 21 May 2025
Relationship Manager- Transactional Banking
Department: Transaction BankingJob description
To grow and constantly monitor the non borrowing portfolio to ensure maximum profit generation and follow-up on internal processes to ensure 100% service to all existing clients.
- To build a quality relationship with customers by cross selling liabilities & institutional products and seeking to improve the profitability of the relationship.
- Establish and develop effective tools to monitor the growth and performance of the Transactional Banking portfolio.
- Formulate and discuss with Management your unit’s business strategy and liaise with Management to ensure full understanding of business strategy, plans, products, performance and risk-related issues at business unit level; and communicating these to the relevant Functional Teams.
- To ensure that the Bank remains protected in its dealings with the customers by identifying and reporting risks that may result out of a transaction or relationship.
- Appraising opportunities for synergy with liability and institutional customers, keeping frequent documented reports /visits /contracts of all relationships with Bank’s management, other units; either directly or through indirect reports.
- Assist in the preparation of sales documents that help in the process flow for faster closure of deals. Such may include preparing proposals, agreements and memos for Managerial approval and sign off.
- Maintaining the highest standards of customer service in order to maximize the returns from identified relationships and attract new business from targeted customers in terms of developing a marketing plan and marketing.
- Gather and analyze monthly reports and prospects, laying out strategies on a way forward to attract liabilities from the market.
- To provide a one stop centre for our liability /institutional customers on all services they seek to enjoy with the Bank by leading them to the right relationship contact at all times.
The Bank reserves the right to amend, modify, or adjust the responsibilities of this position as business needs evolve, in alignment with applicable labour laws. The Employee may also be required to undertake additional duties or projects from time to time, within their capabilities and consistent with the responsibilities of the role, as directed by the Employer.
- Net growth in FCY deposits from Fund Percentage $5 Million >=120% >=110%, =100%, =90%,20% Focus (Focus on Britam, GenAfrica, ICEA Lion, Sanlam, Old Mutual, Xeno, and SBG asset Managers).
- Develop and Operationalize a strategic partnership to Mitigate deposit migration to unit trusts and enhance income generation
- Net growth on Custody Portfolio value by 20%.
- Net growth in Revenue from custodial and Investor services business by 20%.
- Open 2 New Scheme Relationships
- Onboard one fund manager by year end to drive a 20% growth in Foreign Currency (FCY) deposits by year-end.
- New Individual Investors by >20%
- Launch a Wealth Management product to mitigate deposit migration to Unit trusts
- Customer service index - 90%
- Execute a planned custodial and investor Services campaign to drive growth in bond trading income by 20%
- Conduct 5 client sales engagement visits to new and existing customers, ensuring each visit is documented with comprehensive call reports and results in the generation of at least 1 new business proposals per week
- Develop and implement an innovative solution to enhance the Customer Value Proposition (CVP) for the business units under your management, ensuring the solution addresses specific customer pain points and results in a 10% increase in income by year-end
- Completed monthly appraisal &Performance tools within Deadline of 5 days into the new month.
- Custody Staff attending and passing business & Risk, Compliance training sessions and quiz should be >80%
- Train Branch staff on custodial & investor Services value propositions with 80% attendance and quiz >80%
- A bachelor’s degree in a Business related field.
- At least 7 years’ experience in a financial institution
- Exposure to sales, customer service and relationship management.
- Good understanding of Commercial and Retail banking products, Operations and Services.
- High ethical standards and a commitment to the values of the Bank.
- Innovative, able to identify and adapt products and services to a range of market conditions.
- Strategic thinking and enablement skills
- Team leadership skills.
- Excellent networking, relationship building and stakeholder engagement skills.
- A Good model of the BOA Culture.
Apply
Online
Online
Application deadline: 29 May 2025
